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Press Release

x‑hoppers Announces NRF Debut

Columbus, OH — November 20, 2023 — x‑hoppers, the complete retail communications system, announced today that it will make its first appearance at NRF’s annual Retail’s Big Show, which will be held January 14 to 16, 2024, at the Jacob K. Javits Convention Center in New York City.
The largest retail trade show, NRF 2024 is the place where retailers meet, learn and discover new technologies and ideas that are shaping the future of the industry. This year’s event tackles a variety of topics from operations to talent, inspiring industry leaders to take meaningful action to futureproof their business.
We’re excited to finally bring x‑hoppers to this industry-leading event. With nearly 20 years of experience in unified communications, we’ve seen how connecting people and systems improves efficiency and increases sales. We’re thrilled that with x‑hoppers, we can finally bring the communications revolution to frontline retail workers, providing them with all the tools they need to quickly adapt to ever-changing customer needs.
Steve Osler, CEO and founder of Wildix
Steve Osler
CEO, Wildix
Distinguished by its combination of headsets, smart call points and AI features, x‑hoppers goes beyond traditional retail headsets by providing a complete communications solution designed to meet the unique demands and challenges retailers face in the industry. Notably, its AI theft detection feature tackles the theft epidemic head‑on by identifying and alerting staff to suspicious behaviors in real time, reducing shrink by up to 60%.
The true power of AI lies in its ability to provide people with the information they need, when they need it most. Imagine instantly knowing about spills, attempted thefts or a customer waiting in an area. Think of how much easier it would be to keep a store neat, stocked and tidy, which would free up more time for meaningful customer interaction. For us, AI tools are not about replacing staff but about empowering them to deliver exemplary customer service.
Elena Kornilov, Product Marketing Manager
Elena Kornilova
Product Marketing Manager, Wildix
Throughout the event, x‑hoppers will offer demonstrations at booth 1808 located on level 1, available on a walk‑up basis or by appointment. To secure your preferred time slot in advance, please register here.

About x‑hoppers

x‑hoppers is a complete retail communication solution that combines wireless headsets, smart call points and AI‑powered features to improve customer experience. Powered by Wildix, a leading UCaaS vendor with 20 years of industry experience, x‑hoppers connects store associates to a secure broadcast where they can instantly collaborate and receive incoming calls and notifications, including AI theft-detection alerts, to streamline processes and reduce shrink. With over 250 integrations, including an AI Coach, x‑hoppers cuts training time in half and equips shop assistants with all the tools they need to provide an outstanding in‑store experience.

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