Retail loss prevention that closes the gap between alert and action
Protect your margins and stop retail shrink in its tracks with our smart retail headset solution designed to improve your processes and turn system alerts into immediate responses.
Loss happens in the gap between alert and action
Detection is easy. Timely action prevents loss. You can spend thousands on clever tech, yet if your retail loss prevention systems’ alerts aren’t reaching the right people at the right time, your margins will take the hit.
Dashboards nobody has time to check
Urgent alerts pile up on a screen while the team is busy helping customers.
Noisy radios that give the game away
Loud walkie-talkie conversations alert everyone in earshot, turning a quiet store into an uncomfortable shopping experience.
Cooler disasters
When a fridge fails during a rush or overnight, nobody notices until thousands in fresh stock are already heading for the trash.
Self-checkout errors
Missed notifications and slow service can lead to abandoned purchases or turn your best customers into convenience shoplifters.
How x-hoppers supports your loss prevention program
From markdown reminders to closing the loop between detection and frontline action, x‑hoppers turns every alert into actionable, private audio prompts delivered directly to the right associate.
Detect and alert staff members instantly
When retail loss prevention solutions, such as a camera, shelf sensor or other IoT device, create an alert, x-hoppers sends a clear, automated voice notification to relevant associates within seconds.
Automate routine reminders
Set reminders for markdowns, hot food checks, watering plants and other store processes, ensuring your perishable goods are handled properly
Send alerts to the right person the first time
Choose who receives specific notifications and reminders to speed up responses and prevent alert fatigue across the store.
Intervene discreetly
After receiving a notification, associates can check a device or provide immediate customer service at the point of risk, avoiding confrontation and reducing shrink.
Connect to support
Associates can speak directly to loss prevention, managers or other team members, helping your team react quickly and collaborate without affecting the in-store experience.
Analyze response times and optimize performance
With real-time transcriptions and powerful data and analytics, management can clearly see incident trends, response time and store compliance across every shift.
Loss prevention use cases
Self-checkout interventions and fast ID checks
Self-checkouts are notorious for walkaways and honest scanning mistakes that eat into margins. The second a register detects a missed scan or needs an age check, x-hoppers sends a voice notification straight to their headsets, speeding up service to reduce customer frustration and abandoned purchases.
Perishable goods and cold-chain protection
A single failing cooler or missed markdown routine can wipe out an entire department’s profits. x-hoppers connects directly to your IoT temperature sensors, sending an alert the moment a fridge or freezer goes out of range. Plus, scheduled audio prompts also support by reminding associates to run daily date checks and price drops on time, so perishable products are sold instead of tossed.
Smart EAS and shelf-sweep detection
When smart shelf sensors detect unusual stock movement, associates get a discreet notification right away. A team member can head over to restock or check in on shoppers at the shelf, creating an immediate visual deterrent without confrontation.
Backroom intake and delivery verification
Inventory errors often start at the loading dock during chaotic deliveries. With x-hoppers’s wireless headsets, stockroom teams can instantly verify counts with sales floor staff or ask the AI assistant to pull up receiving policies from anywhere, reducing costly errors before the delivery driver leaves the bay.
Zero disruption, seamless integration
Keep your tech stack exactly as it is. x‑hoppers connects effortlessly with your current setup, bridging the gap between your retail loss prevention services and your frontline team from day one.
Your detection tools
- EAS pedestals
- Computer-vision AI cameras
- Smart fridges
- POS systems
- Self-checkout kiosks
- Duress systems (StaffSafe)
- Customer call points
Ready-to-go integrations and open APIs
Loss prevention for every retail store format
Every retail environment is unique. x‑hoppers adapts to different layouts, retail loss prevention software and operational requirements to fit your stores’ needs:
Prevent cold-chain stock losses, streamline date‑checking routines and speed up self‑checkout support during peak shopping hours.
Protect single-coverage shifts, connect forecourt pumps to the counter and deter drive-offs with smart QR-code-based call points.
Protect high-value merchandise against bulk sweeps using smart shelf alerts and smart QR-code-based call points that let you know the instant a customer needs assistance.
Connect indoor aisles, outdoor timber yards and trade desks so teams can keep tabs on high-value items across the entire store footprint.
Keep associates connected across outdoor plant areas, covered retail spaces and checkouts, deterring walkouts.
Link stockrooms to the sales floor and assist customers quickly in the fitting rooms to minimize tag tampering.
Trusted by:
But don’t take our word for it
Jon Newson
Head of Retail Operations, Heron Foods
The real value-add we see from x‑hoppers extends beyond just colleagues talking in store. It’s the deep integration with systems like StaffSafe, the field-based communication and collaboration it enables, and how it aligns with our future roadmap, particularly with self-service checkouts. That combination makes it an incredibly powerful solution for us.
5.0
Scott Sibbet
VP Retail Operations, Gas King Oil Co Ltd
The security aspect was a major driver for us. Having the headsets isn’t just about answering questions; it’s about making sure our team feels safe. If someone is stocking the back room or if there’s a situation at the pumps, my team can call for help discreetly and instantly. That peace of mind is invaluable.
5.0
Ready to close the gap?
Speak to a member of our team today to discover how x-hoppers can help you connect your teams, streamline your system alerts and reduce your shrink.
Frequently asked questions
What are retail loss prevention solutions?
Retail loss prevention solutions are technologies and procedures designed to protect retail margin by identifying, reducing and preventing inventory shrink. Modern tactics target multiple causes of stock loss, including external theft, internal human error, administrative mistakes, damaged inventory and perishable goods waste.
Does x-hoppers detect theft?
x-hoppers doesn’t replace cameras, EAS gates, smart shelves or other loss prevention systems, but its ability to connect teams and powerful analytics can identify operational loss risks, such as missed checks, unanswered call points and slow staff responses. It also delivers alerts from your existing detection tools as natural voice notifications directly to staff headsets, allowing associates to act immediately.
How does x-hoppers help reduce shrink?
x-hoppers boosts shrink reduction in retail by cutting the response time between an operational problem and staff action. By notifying associates the moment an issue occurs, whether it’s a self-checkout error, a refrigeration failure, an open fire door or a potential shelf sweep, teams can resolve issues before stock is spoiled, damaged or taken from the store.
Which systems can x-hoppers connect to?
x-hoppers integrates with standard retail IT infrastructure thanks to both ready-to-go integrations and open APIs. Compatible systems include electronic article surveillance (EAS) pedestals, computer-vision AI cameras, smart fridges, point-of-sale (POS) systems, self-checkout kiosks, duress systems (such as StaffSafe) and physical customer call points.
How do associates raise a security alert without alarming customers?
Associates can speak into a store or department-wide broadcast or speak to colleagues one-to-one using lightweight wireless headsets. Because communication is delivered directly into their ear instead of over a loud radio or PA speaker, colleagues can call for managerial support or coordinate discreet customer service checks without alerting other shoppers in store.
Can x-hoppers help reduce food waste?
Yes. x-hoppers integrates with IoT refrigeration and cold-chain sensors to broadcast automated alerts if chiller temperatures exceed safe thresholds. In addition, store managers can schedule automated notifications that remind associates to complete daily date sweeps, markdown checks and rotation tasks, ensuring fresh food is discounted and sold rather than thrown away.
Can managers see alerts when they aren’t in store?
Yes. In addition to the in-store DECT headsets, x-hoppers includes both a web and mobile app. Store managers, area managers and head office teams can view live alerts post directly into the chat or check out the built-in analytics to review response times, monitor headset adoption rates and analyze store operational data from anywhere with an internet connection.
Does x-hoppers support retail worker safety requirements?
Yes. x-hoppers supports frontline health, safety and lone-worker protection by giving every team member a direct link to support, whether it’s in store or off site. Staff working in isolated areas, such as stockrooms, walk-in freezers or fuel forecourts, can summon assistance discreetly. The system also integrates with dedicated remote monitoring and duress platforms like StaffSafe, allowing operators to assist associates during stressful or potentially dangerous situations.
How is x-hoppers different from loss prevention software?
Traditional loss prevention software focuses on collecting historical data, generating retrospective exception reports or displaying visual alerts on back-office monitors. x-hoppers focuses entirely on immediate execution. It takes inputs from loss prevention software and hardware and translates them into real-time voice alerts so frontline staff can act quickly and effectively.
Is x-hoppers available in the U.S. and the UK?
Yes. x-hoppers is installed in stores across both the U.S. and the UK, operating in hundreds of sites ranging from national hardware and travel retail chains like Ace Hardware and WHSmith to independent convenience, hardware and garden retailers.
