Give your managers the power to lead
Stop managing your store in the dark. Give your leadership team a clear, real-time view of what’s happening in-store with our unified retail communications solution.
Stay connected to the sales floor from anywhere
Don’t force your managers to choose between being productive and being present. With x-hoppers’s mobile and desk apps, your management team can stay connected to what’s really happening on the sales floor – even if they’re off-site.
Give your managers time back
Walking the store to find associates or information wastes hours of leadership time. x-hoppers gives your managers total visibility over what’s happening in store without tying them to the sales floor.
A command center in their pocket
Our mobile app lets managers monitor store channels, jump into conversations and sync with teams whether they are in the backroom or traveling between sites.
An objective record
Wonder what really happened on your day off? Managers can use the mobile or browser app to view live, accurate transcriptions of in-store conversations. No more hearsay — just a searchable, time-stamped record to help you spot training gaps or review incidents easily.
Instant updates for the entire team
Syncing your team shouldn’t take all morning. Use real-time broadcasts to reach everyone on shift at once, or schedule messages so each team gets critical updates and reminders exactly when they need them.
Simpler management for multi-store teams
Overseeing multiple locations shouldn’t mean multiplying your operational headaches. x-hoppers gives district and multi-site managers the tools to monitor, manage and act across every single location at once, turning a fragmented workload into a streamlined workflow.
Connect with the right person the first time
Staff can speak directly to each other or across specific channels without ever leaving a customer’s side. With built-in telephony, associates and managers can use simple voice commands to make hands-free internal and external calls, connecting to headquarters, suppliers or support teams instantly.
Automated workflows instead of constant follow-up
Stop forcing your managers to police daily to-do lists. With x-hoppers’s open APIs and over 500 ready-to-go integrations, you can connect your existing task management systems to the headsets. Allowing associates to receive, update and even create tasks without ever looking down at a screen.
On-demand answers that free up leadership
Managers bogged down with routine questions? With x-hoppers, new hires and seasonal employees can ask the AI assistant directly from their headsets about store policies, training procedures or stock availability, reducing manager interruptions and building confidence from day one.
Smarter choices with real-time data
Stop guessing how your team is performing. Our analytics dashboard and Revenue Intelligence tools pick up on common phrases and track response times to customer alerts. Search transcripts for phrases like “out of stock” or “too expensive” to uncover operational bottlenecks, customize your staff training and optimize your scheduling based on real-time data.
Much more than just communication
Gaining visibility on the floor is only the start. x-hoppers helps you sync your entire retail ecosystem, shorten training time and maximize sales conversions. Here is how we help you scale your operations:
Smart call points for faster service
Help your customers get help without the frantic paging. Managers can set up and print QR codes-based call points for locked cabinets or service desks in under ten minutes. A quick scan sends a targeted audio alert straight to the right headsets, reducing wait times and helping capture more sales.
Fully integrated = frictionless service
Don’t let tech glitches cost you revenue. x-hoppers connects directly to your store systems and IoT devices, routing automated alerts from systems such as self-checkout or order pickup straight to your associates’ ears. By dealing with issues the second they happen, you can keep the lines moving and protect your bottom line.
Smarter coaching, bigger sales
Your staff members make or break the in-store experience. By pairing real-time data with seamless communication tools, you can boost average transaction values (ATV), coach employees and see a dramatic jump in both sales and employee engagement.
Ready to reclaim your managers' day?
Speak to a member of our team today to discover how our smart retail communications solution can transform your stores’ management style from reactive firefighting into strategic leadership.
