Where real-time communication meets store operational intelligence
Two ways to connect. One powerful solution.
x-hoppers gives you two ways to connect your frontline teams. Whether it’s our purpose-built DECT retail headset system or our mobile BYOD solution, both tap into the same AI-driven unified communication platform, helping your teams collaborate and work smarter.
Mix and match or choose your perfect fit.
Standalone headsets for retail stores
Crystal-clear, instant communication for frontline retail teams
Our DECT-based retail wireless headsets are purpose-built for busy stores, delivering secure push-to-talk, hands-free communication and instant AI assistance in one lightweight device.
Perfect for teams who need reliable voice comms, real-time support and seamless coordination.
Features that power every shift
- Secure DECT technology for interference-free, local communication
- HD audio + echo cancellation for unmatched clarity
- Noise-cancelling microphone for busy sales floors and backrooms
- Long battery life with up to 13 hours talk time / 100 hours standby
- One-touch push-to-talk for calls, broadcasts and AI queries
- Built-in AI assistant for product info, procedural guidance and troubleshooting
- Integrates with call points, IoT sensors and retail systems to deliver real-time alerts your team can act on instantly
- External call handling from anywhere on the shop floor
Who it’s made for
High-volume retail (grocery, big box, DIY, electronics)
Back-of-store operations (receiving, replenishment, picking)
Teams that need dependable, secure voice communication and always-on AI support
Transform how your teams work
Serve customers faster
Give associates instant access to teammates and AI answers from anywhere in store without ever leaving a customer’s side.
Boost team coordination
Keep departments aligned, even during peak periods, thanks to crystal-clear audio and one-touch push-to-talk.
Reduce operational friction
Minimize back-and-forth trips, noise and missed requests with instant in-ear communication, boosting your teams’ productivity.
Deliver consistent customer experiences
Empower your associates with AI assistance that delivers accurate product and procedural information every time.
Built for demanding retail environments
Keep your teams connected throughout their entire shift with our rugged hardware, built-in noise-canceling microphones and long-life batteries.
Create truly connected stores
Integrate seamlessly with your unique store systems to deliver smart, real-time notifications straight to the headset, helping keep every part of your store running smoothly.
Why store associates love it
The perfect fit for every shift
x-hoppers’s wireless headsets for retail stores give associates exactly what they need to work confidently, efficiently and without disruption. With hands-free access to teammates across all departments, AI answers and store systems, everyday tasks become faster, clearer and far less stressful — helping teams stay focused on what matters most: serving customers.
“It saves me a lot of time because I get to talk to my co-workers wherever they’re at, whenever I need it.”
— Barr’s ACE Hardware associate
Challenging conditions? We have solutions.
Need a spark-free or water-resistant solution? Speak to our team to find the right solution for your unique retail environment.
Flexible mobile app for frontline retail
Connect your existing devices to our real-time communication network
With x-hoppers mobile, bring push-to-talk, smart alerts and AI tools directly to your team’s existing smartphones, handhelds and tablets. No new hardware required.
Perfect for BYOD, managers and teams who already rely on mobile devices.
Do more from any mobile device
Empower your team to communicate, coordinate and solve issues instantly — all from their everyday store-issued and personal devices.
- Join push-to-talk store broadcasts from anywhere
- Make direct calls to in-store and office-bound colleagues
- View real-time AI transcriptions in the team chat
- Connect store-to-store, with warehouses or even headquarters
- Monitor store operations remotely
Wherever your team works, it works
The x-hoppers mobile app seamlessly integrates with:
- Rugged handheld scanners
- Retail handheld computers
- Corporate and personal smartphones
- Store tablets
- Wearable handhelds
Technology that keeps you connected
- Push-to-talk communication via mobile app
- AI assistant for product and process support
- Smart notifications for IoT devices, cameras, POS systems — the sky’s the limit!
- Compatible with wired or wireless headsets
- Deploys in minutes. No infrastructure required
- Works on iOS or Android
Who it’s made for
- BYOD retailers and handheld-first operations
- Warehouse, fulfillment and back-of-store teams
- Small-format or high-turnover stores
- Multi-store operators who are scaling quickly
- Store and regional managers
Real benefits for real stores
No new hardware investment
Connect existing tech to our AI-powered real-time communications network.
Unite every team — from the shop floor to headquarters
Share time-sensitive updates instantly across devices, departments and locations so everyone stays aligned and ready to act.
Reduce steps and task switching
Associates stay productive with remote access to broadcasts, cross-store calling and AI support.
Deploy across your devices in minutes
Works on any major mobile OS, making it perfect for fast rollouts across your entire retail estate.
Improve response times across the store
Send instant notifications to specific teams for customer assistance and operational issues, keeping the right people focused on the right tasks.
Why managers rely on it
Real-time visibility from anywhere
The x-hoppers mobile app gives managers a powerful, flexible way to stay connected to store operations, even when they’re not in store. With access to live conversations, transcriptions, alerts and team activity, managers can step in, support staff and keep operations moving smoothly — all from their phone or tablet.
See what’s happening in real time
View real-time transcriptions and alerts in the chat to know exactly what’s happening on the shop floor.
Respond instantly from anywhere
Join push-to-talk broadcasts, make direct calls or send text-to-speech messages remotely, allowing you to connect with your frontline teams anytime, anywhere.
Support teams more effectively
Identify common questions, issues and knowledge gaps, allowing you to coach smarter and prioritize where help is needed most.
Manage multiple stores at scale
Whether overseeing one location or dozens, managers can monitor communication, performance and alerts across the entire retail estate.
What our customers say
Eric Hassett
President, Hassett Ace Hardware
We’ve been testing digital tools to improve efficiency across our stores, and while the x‑hoppers headsets raised the bar for frontline communication, the mobile app has been a game changer for our leadership team. It allows our leaders to stay connected to live store conversations, view AI transcriptions in real-time and step in from anywhere, without needing to wear a headset. That visibility has fundamentally changed how we stay engaged with frontline teams.
5.0
Jon Newson
Head of Information Technology at Heron Foods
The x-hoppers headset is essential on the shop floor, but the mobile app has been a real breakthrough for our management teams. It allows us to stay connected to live store conversations and jump in instantly, all from our phones. It really extends the value of the headset.
5.0
Cristina Rodas
Head of Retail Commercial Operations at Orfa & Co
Our experience with x-hoppers has been great — they’ve made stock verification much easier and enabled faster, more efficient communication between stores. Through the app, we can communicate directly and in real time with teams across all locations, while they stay connected with one another on the floor. This improves alignment across stores and ensures everyone remains consistently informed on brand updates, guided by leadership communication and the data within the system.
5.0
Two powerful options
One platform. Two ways to connect. Tailor your setup to each team or store by exclusively using headsets, the mobile app or a unique mixture of both.
| What is it? | DECT headsets | Mobile app |
|---|---|---|
| Who’s it for? | Frontline and warehouse teams who need reliable, hands-free communication | Stores wanting a BYOD solution, managers, back office workers and anyone hard of hearing or working across multiple sites |
| Network design origin | Designed for voice, supports data | Designed for data, supports voice |
| Mobility | Full mobility across base stations | Mobile within Wi‑Fi or mobile coverage |
| Coverage | Seamless handover across bases | Limited/varies with Wi‑Fi or mobile network configuration |
| Setup | Requires DECT base(s) | Requires a Wi‑Fi or mobile network |
| Reliability | Dedicated radio spectrum | Subject to network load & coverage |
| Voice quality | Optimized for low-latency voice | May vary based on the Wi‑Fi or mobile data environment |
| Rollout speed | Requires DECT base installation — but x-hoppers setups can typically be completed in a single day. | Instant deployment: download, sign in and go. |
Looking for the right fit for your store?
Whether you need rugged, always-on retail communication headsets or a flexible, mobile-first setup, x-hoppers has the tools to connect every associate, system and alert in your store. Speak to a member of our team to uncover how x-hoppers can help your teams do more.Need a spark-free or water-resistant solution? Speak to our team to find the right solution for your unique retail environment.
