The x-hoppers retail headset range
One powerful system, many different interfaces
Cater to the needs of different roles and connect everyone on the same impactful platform by mixing and matching devices across our product range.
The perfect fit for every member of your team
In retail, everyone is a superstar. Ensure your associates can work and collaborate in complete comfort with headsets designed for their unique roles.
The perfect fit for every member of your team
In retail, everyone is a superstar. Ensure your associates can work and collaborate in complete comfort with headsets designed for their unique roles.
Sales associates
Classic
Helping your sales team with every sale, the Classic headset’s fully standalone design gives associates wireless access to the store broadcast, calls and the AI assistant.
With just a quick press or double-tap, sales teams can get answers to customer questions, seamlessly collaborate across sites and provide high-quality service without ever leaving the customer’s side.
With just a quick press or double-tap, sales teams can get answers to customer questions, seamlessly collaborate across sites and provide high-quality service without ever leaving the customer’s side.
Cashiers
LightSet
Designed for long shifts, the LightSet headset is lightweight and sits comfortably on one ear, giving cashiers quick and easy access to the store broadcast and incoming notifications.
Help is always just a button press away, allowing them to focus on the customer without being weighed down.
Help is always just a button press away, allowing them to focus on the customer without being weighed down.
Store managers
GhostPod
Small enough to keep in your pocket, the GhostPod earbuds are our lightest and most compact design.
With GhostPod, store managers can discreetly communicate with their team and easily store the earbuds during sensitive meetings, helping them seamlessly transition between different in-store situations.
With GhostPod, store managers can discreetly communicate with their team and easily store the earbuds during sensitive meetings, helping them seamlessly transition between different in-store situations.
Security officers
EchoSec
Keep your security teams in the loop with our EchoSec in-ear piece.
Robust and understated, EchoSec sits comfortably in the ear and connects to our handset, so even if it’s bumped it’s always to hand. And with the in-line push-to-talk button, security personnel can acknowledge alerts and pass on information discreetly.
Robust and understated, EchoSec sits comfortably in the ear and connects to our handset, so even if it’s bumped it’s always to hand. And with the in-line push-to-talk button, security personnel can acknowledge alerts and pass on information discreetly.
Warehouse associates
StayAware
Ensure your warehouse team can work safely and stay connected with the StayAware headset.
With an open-ear design and advanced bone conduction technology, StayAware allows workers to hear what is happening around them while providing consistent hands-free access to the broadcast, improving employee safety and productivity.
Ready to discover your unique solution?
| Device | Technology | Highlights |
|---|---|---|
| Classic | For effective retail communication, headsets need stable networks. That’s why our Classic device is built on DECT (Digital Enhanced Cordless Telecommunications) technology, creating secure and reliable communications on a local channel exclusive to your store. |
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| StayAware | Bluetooth bone conduction neckband headset for noisy environments, where awareness is crucial. |
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| LightSet | Bluetooth over-ear headset for both the retail floor and back office |
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| GhostPod | Curly-wired headset for in-store security teams, a perfect fit that compliments our lineup of handsets |
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| EchoSec | Cordless handset that offers super-wide signal coverage thanks to our robust DECT system |
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| Push-to-talk button | Wireless and wearable, a physical button designed with convenience in mind |
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| Handset | Cordless handset that offers super-wide signal coverage thanks to our robust DECT system |
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| Mobile App | Mobile app for iOS and Android |
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| AI Video Alerts | Ultra-compact mini PC for AI edge computing, compatible with CCTV video cameras that support RTSP |
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| Smart call points | QR code or tablet-based smart call points send tailored alerts straight to our headsets |
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| Touch call points | Wireless programmable button designed for retail: single press, double press, long press |
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| Loyalty booster | Beacon integration with store apps |
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Tools beyond the headset
Create a truly connected store with our tools covering everything from customer call points to AI theft prevention.
Handsets
Versatile and robust communication
Spend more time handling calls and messages than speaking to customers face-to-face? Our versatile handsets make it easy to manage calls and access the broadcast, making it a perfect fit for store managers and back-office staff.
Mobile App
Everything at your fingertips
Connect to the broadcast from anywhere in the world with our mobile app that turns your smartphone into an advanced communication hub, allowing you to check in with multiple stores at a glance.
AI Video Alerts
Enhance security and service
Connect our mini pc to your security cameras and receive automatic notifications from our computer vision software, helping you respond to customer needs and in-store threats faster.
Smart call points
Instant customer assistance
Add physical, QR-code or tablet-based call points to strategic places on the shop floor, making it easy for customers to connect with your staff, helping you provide timely and quality customer service.
Loyalty booster
Boost engagement and customer retention
Trigger alerts with our Bluetooth beacon, helping your staff offer personalized and exclusive in-store experiences to your most important customers.
The first communications solution designed for your team
Teamwork makes the dream work, which is why x‑hoppers has everything to connect diverse team members and systems, allowing you to:
Answer customer questions quickly and accurately
Boost store safety and responsiveness
Reduce wait times and increase customer satisfaction
Provide an unbeatable in‑store experience
