Increasing retail sales
Faster service, more repeat sales
How we increase store sales
Headsets connect to a broadcast, allowing store associates to collaborate and serve customers customers efficiently.
Smart call points alert staff to customers in need by sending detailed audio alerts to the headsets each time they’re scanned.
Skill-based routing directs calls, alerts and messages to associates with specific training, skills or languages, reducing noise and speeding up service.
Our AI assistant provides knowledge on demand so store associates can give the correct answer the first time, increasing retail sales.
IoT alerts from self-checkout machines remove friction and reduce abandoned baskets.
Tablet and app‑based smart call points support seamless pick‑up services, whether the customer collects items in‑store or curbside.
Incoming calls are sent directly to the headset, ensuring customer calls are always answered wherever employees are in the store.
Voice commands allow staff to make internal and external calls hands-free, helping them iron out issues and provide quality service.
Predictive analytics help you identify customer patterns and adjust your offerings to increase retail store sales.
Never miss a customer — or an add‑on sale
Sometimes, store associates are too busy to see when a customer stops browsing and is ready to purchase. With x‑hoppers, not only do our smart call points give customers the perfect way to call for help, but thanks to skills routing, you can ensure only your employees trained in a specific area — or speak a certain language — are notified. That way, your customers quickly access the specific expertise they need, increasing satisfaction and retail sales.
Connect with the right person the first time
There’s nothing worse than calling a colleague only to hear someone else on the line. With x‑hoppers, each employee signs into the system, allowing colleagues to speak to each other either via the broadcast or a direct call. And since x‑hoppers has telephony built-in, users can also use their voice to initiate calls to other units, DCs, call centers and repeat customers, all hands-free and without ever having to leave a customer’s side.
Increasing retail sales one employee at a time
On-the-job training
Give your store associates the confidence to approach customers with unlimited access to their colleagues and an AI assistant. This allows them to learn while still encouraging repeat customers by providing exceptional service.
Smarter store insights
Gain real-time visibility into how your stores operate and how your teams perform. With actionable analytics, you can spot patterns, improve collaboration and identify new opportunities to boost productivity and elevate every customer experience.
Connect your entire business
Beyond headsets, x‑hoppers is a complete unified communications system that also has telephony, contact center functionality, agentic AI and collaboration tools built in. So, whether you want to send and track messages from headquarters or add a website widget that connects to sales agents in a contact center or the sales floor, x‑hoppers has everything you need to create a frictionless omnichannel customer journey, increasing retail sales online and in‑store.
