Customer support
Need help with your existing x-hoppers setup?
If you're already using x-hoppers and need help setting up devices, troubleshooting an issue, or have a quick question, our support team is ready to help.
Not a customer yet? Book a demo or talk to sales instead.
Help by phone
Reach us by email
Global:
What we’ll need from you
To help us get things sorted quickly, please include the following in your message:
- Your name
- Company or store name and location
- A brief description of the issue (including who’s affected)
- When the issue occurred (date and time)
- Your contact details, so we can follow up
The more detail you provide, the faster we can help!
When we’re available
- Our local support team is here to help Monday to Friday, from 9 a.m. to 6 p.m. (EST / CET).
- For urgent issues, you can reach us by phone anytime — we're available 24/7.
