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Connect teams. Train faster. Serve smarter.

​​Connected stores start with connected associates. Empower teams to communicate, learn and serve better together.
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x-hoppers
hardware vendor winner Merit awards telecom x-hoppers retailtech breakthrough award 2025 More

Deliver exceptional retail experiences across every store

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Connect teams

Unite your stores, teams and systems in one intelligent network.

Say goodbye to radios, missed calls and disconnected systems. Connect everyone with one unified platform and enjoy instant communication across your entire retail estate.

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Train faster

Get new hires up to speed instantly.

With AI-led guidance and instant answers, your teams learn as they work, helping them perform confidently from day one.

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Serve smarter

Empower every associate to deliver faster, more personal, data-driven experiences.

From smart call points and notifications to AI-powered answers and instant routing, x-hoppers helps your team serve faster, reduce noise and turn great service into greater sales.

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Future-proof your stores.

Connect your people, processes and technology so you’re ready for what’s next.

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Trusted by:

holland & barrett

Meet us at our next event

January 11–13, 2026
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London
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Las Vegas, NV
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Chicago, IL
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Orlando, FL
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Paris Expo
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See x‑hoppers in action

Long waiting times, lack of customer‑facing staff, incomplete product knowledge and shrink can all hold stores back from reaching their full potential. Connect your store associates with x‑hoppers and finally offer a great customized in-store experience.

What our customers say

5.0
Gemma Stratford
Gemma Stratford
Project Manager at the Retail and Change Team, Holland & Barrett

x‑hoppers has helped in our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.

Watch the case study
5.0
David Hedrick, Owner Barr’s Ace Hardware
David Hedrick
Owner Barr’s ACE Hardware

When we first moved into the building, it was very chaotic. We had inventory in boxes in the parking lot. With the headsets, we could stay inside with a customer and speak to someone else outside, tell them what the customer needed and they could grab the stuff right away.

Watch the case study
Simple to learn and convenient to use — that's how x‑hoppers helps your shop get the jump on in‑store issues.
Ready to see it in action?
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Jump ahead of in‑store problems and your competition

Physical stores are still retail’s biggest channel — and biggest opportunity. They’re where experiences are made, loyalty is earned and service truly matters.

Yet for many teams, in-store challenges and inefficiencies are holding them back. Here’s what’s standing in their way — and how x-hoppers helps you unlock your stores’ full potential.

Disconnected systems and disjointed teams

Between radios, phones, paging systems and messaging apps, store communication is a maze. This causes information to stay stuck in silos, customer calls to go unanswered and important messages to be missed, frustrating customers and employees alike.

The fix:

x-hoppers unites your entire business on one unified platform. Associates can make and receive calls, answer alerts and talk to teammates instantly from our wireless headsets. And everyone from the back office to HQ can handle calls, join a store broadcast or drop a voice message from any connected device.

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Zero time for training x-hoppers image

Zero time for training

High turnover, seasonal peaks and outdated training tools mean new hires are often out of their depth. And without instant access to support or the information they need, even experienced staff struggle to keep up with new products and procedures, causing service to suffer.

The fix:

With x-hoppers’s built-in AI assistant, your team learns on the job. By speaking naturally to our AI assistant, associates can instantly access product and process information, get help troubleshooting or even call the right department, helping them get up to speed faster and provide customers with the right information the first time.

Slow service and missed opportunities

Customers expect fast, knowledgeable service, but struggle to find the help they need when they need it. Instead, they end up waiting ages, sometimes for the wrong answer, causing stores to lose sales.

The fix:

Smart call points, AI video alerts and systems notifications make it easier than ever for associates to know the moment a customer needs help. Connected to the wider team and our AI assistant, staff can give customers the answers they need in seconds, not minutes, all while delivering a frictionless shopping experience.

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Time wasted on repetitive tasks

From temperature checks to deliveries, too many tasks still rely on manual tracking. That means employees waste time on processes that don’t serve customers and only add to stress.

The fix:

x-hoppers connects your people, processes and smart devices in one seamless system. Automated alerts and IoT integrations keep operations running smoothly, while real-time insights help you spot trends before they become issues. And because it’s built to evolve, x-hoppers is ready to connect with the next generation of retail technology — whatever comes next.

Make every store smarter

Transform the way your stores communicate, learn and perform — all in real time.
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Connect your entire retail estate with one unified communications platform.

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Support your associates with instant access to knowledge thanks to built-in voice-controlled telephony and AI assistance.

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Build a truly connected store with 250+ ready-to-go integrations and open APIs.

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Get actionable insights into employee performance, system alerts and smart call point activity through our AI-enhanced real-time analytics.

Simple to learn and convenient to use — that's how x‑hoppers helps your shop get the jump on in‑store issues.
Ready to see it in action?
Let’s connect

Instant customer alerts and robust retail store analytics

How x‑hoppers puts you
one jump ahead:

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Answer inquiries, instantly

With x‑hoppers, employees can contact colleagues right away to give customers accurate information on inventory, policies or any other request.

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Smart QR codes for shopper insights

Create QR codes for products or departments that log every scan in the x-hoppers system. Use them as touch-free call points to alert staff and capture in-store shopper data — a smart foundation for predictive retail analytics.

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Immediate security alerts

When shop assistants are in constant communication, your store gets an instant security solution. Employees plugged into x‑hoppers can instantly report potential threats to maintain safety.

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AI-powered answers

When you have an AI Assistant integrated into your x‑hoppers solution, you can drive training and support by having all the answers at your fingertips. Deliver instant knowledge about every product, from ingredients or functions to stock levels with a simple spoken question.

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Unified customer support

If customers are causing issues, x‑hoppers allows employees to request help from dedicated staff or management.

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Call centers on your store floor

Calls to your store can be answered directly through x‑hoppers to let shop assistants act as customer service reps when needed.

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No more empty store floors

By hitting one button on their x‑hoppers headset, employees can alert their team of their breaks and ensure there’s always someone standing by to assist customers.

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Report damage when it’s noticed

With the convenience of the x‑hoppers hands‑free communication headset, any employee can instantly report damaged products to line up a quick replacement.

Improve retail operations and increase customer conversions

AI-powered analytics and transcriptions of conversations

Managers and supervisors need access to analytics and statistics to understand how to improve and streamline retail operations. Thanks to x‑hoppers’ built‑in analytics system, you can quickly discover who joined the broadcast channel on any specific day, the number of messages broadcast, who was speaking and for how long. Even better, conversations from the broadcast can be recorded, transcribed and stored for further analysis.

ai powered analytics and transcriptions of conversations

Awards

x‑hoppers: winner of two consecutive Visionary Spotlight Awards for
hardware vendor winner
Merit awards telecom x-hoppers
retailtech breakthrough award 2025
award 2023
award 2022
Simple to learn and convenient to use — that's how x‑hoppers helps your shop get the jump on in‑store issues.
Ready to see it in action?
Let’s connect
Let’s talk
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