Moving retail communications beyond the headset
Complete Retail Headset System with AI assistance that connects store associates and increases customer conversions
More than just standard retail communication:
x-hoppers is your all-in-one tool for in-store messaging and AI-backed retail support!
Full digital communications everywhere in your shop and smart call points.
x-hoppers: winner of two consecutive Visionary Spotlight Awards for Best Emerging Technology Breakthrough (2022) and Overall Excellence (2023)
Improve your in-store experience by leaps and bounds with:
+35% increase in sales
Empower shop assistants to provide quick and personalized service that converts visitors into shoppers and shoppers into loyal customers.
Cut training time in half
With an AI Coach delivering knowledge on demand, free your frontline workers to learn on the job and at their own pace, providing you with product experts in half the time.
Up to 60% reduction in shrink
Protect your bottom line with AI theft detection that tracks suspicious gestures and sends alerts directly to your x-hoppers headsets, helping you stop theft in its tracks.
Scan the QR code or
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Try x-hoppers communications
Our Customers:
Holland & Barrett
Rexel
“x-hoppers has helped in our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.”
Gemma Stratford
Project Manager at the Retail and Change Team, Holland & Barrett
“We would absolutely recommend x-hoppers to other retailers, it has enabled Holland & Barrett become more flexible with their communication.”
Jason Dawes
Delivery Manager at the Change and Tech Team, Holland & Barrett
See x-hoppers in action
Instant buyer alerts via touch-free QR codes for retail
Forget using dusty call terminals that have been touched by many people throughout the day. Transform every product into a touch-free call point with instant alerts to your staff each time customers scan a QR code linked to in-store goods.
Knowledge on demand with an AI Coach
Add in an AI Coach, to provide live answers to spoken questions, whether about stock availability or about the products themselves. Ease training requirements and deliver complete accuracy with an AI-powered solution that’s linked to your inventory management system (IMS) and product database.
Predictive retail analytics on customer engagement
Track customer engagement with your products via the system’s automatic logging of QR code scans, enabling you to build your own exclusive data systems for predictive retail analytics.
Jump ahead of in-store problems and your competition
The in-store experience is key to retail success. Even with the rise of eCommerce, options like in-store shopping and in-store pickup create the personal experience that wins lasting customer loyalty.
However, plenty of day-to-day issues hold shops back from reaching their full potential.
When retail communication problems pop up, shops have to work against:
- Damaged products and spillages
- Lack of staff during breaks
- Missing information and incomplete staff knowledge
- Delays in addressing customer queries
- Shoplifters or attempted theft
How do you leap over all these obstacles?
With the power of the full retail headset system
Here’s where x-hoppers jumps in:
x-hoppers connects all your shop’s employees on one voice channel to ensure your entire team can tackle problems as they arise, creating a more positive in-store experience and helping you increase conversions.
Plus, x-hoppers is perfect for gathering and generating predictive data in your retail setting thanks to its functionality as a completely integrated retail software solution.
Operating as a complete retail headset system, x-hoppers goes beyond traditional retail communications with headsets that syncs to a smart communication platform hosted in the Cloud. On this channel, every shop assistant is connected to one another while also fully available to receive in-store call point alerts and even external calls from customers.
Make data-driven decisions
x-hoppers makes managing teams across retail units easier than ever with access to internal broadcasts and detailed reports just a click away.
- See what’s happening on the shop floor with real-time AI transcription posted directly to a dedicated chat, you can access anywhere from any device.
- Join the internal broadcast from the browser, desk phone or mobile, letting you listen in and support even when off-site.
- Get insights into internal broadcast use, security alerts and smart call point activity through our AI-enhanced analytics dashboard.
- Find out quickly what’s happened in store with a daily report that summarizes all the conversations and notifications that happened during the day.
How Retailers Boost Customer Service With AI
For complex purchases, such as a kitchen, there’s a lot that customers don’t know — especially about product ranges. With the AI Coach, store associates are always prepared for the most complicated questions even if they aren’t trained kitchen planners. That way when a customer wants to know if a specific induction stove model comes with a plug or needs to be wired in directly, any staff member with x-hoppers headsets can ask the AI Coach and have a clear answer in a matter of seconds.
If the answer isn’t what the customer hoped for, another quick query to the AI Coach can produce a list of stoves that fit the customer’s specifications, saving what otherwise could have become a lost sale. Store associates can even ask the AI Coach to suggest add-ons, giving them the chance to sell the customer pots and pans to work with their new stove, making additional sales for the store and ensuring the customer has everything they need to fully enjoy their new kitchen.
More data. Faster responses. Better experiences. That’s x-hoppers
Choose your x-hoppers kit for a full retail headset system
A bundle for 12 retail assistants *
Starter bundle
€/$
685
monthly
- 12 headsets
- 12 licenses for clerks (SalesFloorHopper)
- 1 license for manager (SuperHopper)
- 2 Bases DECT Multicell (Sync Plus)
- 2 charger stations for headsets
- QR codes
* The recommended number of base stations for your setup will vary depending on the size of your store.
Enterprise solution bundle
Enterprise solution
€/$
Tailored
Create your custom bundle tailored to your needs
x-hoppers licensing plans
Add as many licenses as you need of each type on a single system on a monthly or yearly basis.
Note: Every license includes 3,000 minutes of outbound calls
Note: Every license includes 3,000 minutes of outbound calls
SalesFloorHopper
For retail assistants working on the shop floor
- Full-scale customer communication via chats, calls, meetings and website widget
- CRM integrations
- Contact center event logging
- DECT headset included
- Internal broadcast channel
SalesFloorHopper
+AI
For retail assistants working on the shop floor
Everything in the SalesFloorHopper plus:
- Voice-powered stock querying
- Faster onboarding of staff thanks to AI prompts
- Assistance with product details
- Queries to database or ERP
SuperHopper
+AI
For managers and
supervisors
supervisors
- Full-scale customer communication via chats, calls, meetings and website widget
- CRM integrations
- Contact center event logging and stats
- Wallboard and analytics
- Customer service powered by AI prompts
Instant customer alerts and robust retail store analytics
How x-hoppers puts you one jump ahead:
x-hoppers allows you to create QR codes at products or custom totems, which the x-hoppers system logs each time they’re scanned. Use these QR codes as no-contact call points to alert sales associates and gather retail shopper data right in your store — the perfect foundation for building predictive analytics in your retail business.
Answer inquiries, instantly
With x-hoppers, employees can contact colleagues right away to give customers accurate information on inventory, policies or any other request.
Theft prevention & reporting
Amplify retail security systems with constant retail in-store communication. Using x-hoppers, employees can report witnessed or suspected shoplifting right away to more consistently reduce shrinkage.
Immediate security alerts
When shop assistants are in constant communication, your store gets an instant security solution. Employees plugged into x-hoppers can instantly report potential threats to maintain safety.
AI-powered answers
When you have an AI Coach integrated into your x-hoppers solution, you can drive training and support by having all the answers at your fingertips. Deliver instant knowledge about every product, from ingredients or functions to stock levels with a simple spoken question.
Unified customer support
If customers are causing issues, x-hoppers allows employees to request help from dedicated staff or management.
Call centers on your store floor
Calls to your store can be answered directly through x-hoppers to let shop assistants act as customer service reps when needed.
No more empty store floors
By hitting one button on their x-hoppers headset, employees can alert their team of their breaks and ensure there’s always someone standing by to assist customers.
Report damage when it’s noticed
With the convenience of the x-hoppers hands-free communication headset, any employee can instantly report damaged products to line up a quick replacement.
Reduce shrinkage with AI theft detection
Keep an eye on your security camera footage at all times. Thanks to AI theft detection software, x-hoppers continuously tracks and analyzes movement on your shop’s CCTVs to automatically pick up on suspicious actions that may indicate shoplifting or other threats. Once the system notices a security risk, it issues an automatic alert to staff over the x-hoppers headsets, adding footage and alerts to chat for easy retrieval. Better than simple surveillance, that brings you reliable, fully automatic tracking of possible threats and breaches.
Credits: veesion.io
x-hoppers for Holland & Barrett: a winning choice
The Technology Behind x-hoppers
For effective retail communication, headsets need stable networks. That’s why x-hoppers is powered by Wildix, a global UCaaS (unified communications as a service) leader with 20 years of industry experience. Thanks to its flexible Wildix architecture, x-hoppers runs on a secure network unique to your shop and separate from Wi-Fi — yet still is able to make and receive external calls and connect to your unique store systems. x-hoppers provides seamless signal coverage for stores of almost any size, so your employees can freely move throughout the entire area without worrying about call interruptions.
Every x-hoppers device is fully wireless and entirely rechargeable simply by returning it to the included charger station. When taken off the base station, the headset will automatically connect to a conference shared by all x-hoppers devices in the store. The conference includes built-in failover, and if an individual x-hoppers headset is disconnected from the conference (whether due to user error or an outage) the device will automatically reconnect within 1 minute.
At the end of a shift, employees can hang up their x-hoppers headset simply by returning it to the charging stand, which automatically disconnects it from the shared audio conference.
x-hoppers relies on theWildix technology
Simple to learn and convenient to use — that’s how x-hoppers helps your shop get the jump on in-store issues.
Request more information on x-hoppers
Improve retail operations and increase customer converstions
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Wildix OÜ – Holding Company
Laeva tn. 2,
10111, Tallinn, Estonia
VAT ID: EE 101984698
Wildix Inc.
800 N High Street
Columbus, Ohio 43215
800 N High Street
Columbus, Ohio 43215
