Retail Headset System & In-Store Analytics Solution

Jump ahead of your problems and your competition

Complete Retail Headset System connecting shop assistants and increasing customer conversions

More than just standard retail communication:
x-hoppers is your all-in-one tool for in-store messaging and intelligent retail support!

Full digital communications everywhere in your shop and QR code-based call points.

x-hoppers has been named as a Best Emerging Technology Breakthrough by the 2022 Visionary Spotlight Awards.

Improve your in-store experience by leaps and bounds with:

+35% sales by improving store efficiency and customer service

Ensure clerks give customers the instant responses that win sales now and customer loyalty in the long run.

150 hours saved by streamlining workflow management

Improve communications with fully wireless headsets for retail stores that streamline everyday workflows and look ahead to the future of IoT in retail.

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Our Customers:

Holland & Barrett

Rexel

“x-hoppers has helped in our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.”

Jemma Stratford

Project Manager at the Retail and Change Team, Holland & Barrett

“We would absolutely recommend x-hoppers to other retailers, it has enabled Holland & Barrett become more flexible with their communication.”

Jason Dawes

Delivery Manager at the Change and Tech Team, Holland & Barrett

See x-hoppers in action

Instant buyer alerts via touch-free QR codes for retail

Forget using dusty call terminals that have been touched by many people throughout the day. Transform every product into a touch-free call point with instant alerts to your staff each time customers scan a QR code linked to in-store goods.

Secure conversations through DECT technology

Exclusively accessible by your store’s x-hoppers devices, the DECT network ensures full privacy for all internal communications.

Predictive retail analytics on customer engagement

Track customer engagement with your products via the system’s automatic logging of QR code scans, enabling you to build your own exclusive data systems for predictive retail analytics.

Jump ahead of in-store problems and your competition

The in-store experience is key to retail success. Even with the rise of eCommerce, options like in-store shopping and in-store pickup create the personal experience that wins lasting customer loyalty.

However, plenty of day-to-day issues hold shops back from reaching their full potential.

When retail communication problems pop up, shops have to work against:

How do you leap over all these obstacles?

With the power of the full retail headset system

Here’s where x-hoppers jumps in:

x-hoppers connects all your shop’s employees on one voice channel to ensure your entire team can tackle problems as they arise, creating a more positive in-store experience and helping you increase conversions.

Plus, x-hoppers is perfect for gathering and generating predictive data in your retail setting thanks to its functionality as a completely integrated retail software solution.

Operating as a complete retail headset system, x-hoppers goes beyond traditional retail communications with headsets that syncs to a smart communication platform hosted in the Cloud. On this channel, every shop assistant is connected to one another while also fully available to receive in-store call point alerts and even external calls from customers.

Each headset is muted by default to prevent chatter on the network. To talk to colleagues, simply push the Talk button once, then push it again to return to mute.

To answer incoming calls, just push the Talk key and the headset will automatically connect to the next customer in the call queue. At any time, you can even switch from the external call to the in-store channel (and back again) with another push of the Talk key.

With x-hoppers, internal collaboration and external communication are unified into one device — all run by a system that integrates no-contact call points anywhere in your store.

When a customer scans a QR code, clerks are instantly alerted that help is needed in the relevant section of the store.

More data. Faster responses. Better experiences. That’s x-hoppers

Choose your x-hoppers kit for a full retail headset system

A bundle for 12 clerks *

Starter bundle

€/$

685

monthly

12 headsets
12 licenses for clerks (x-bees-Standard)
1 license for manager (x-bees-SuperBee)
2 Bases DECT Multicell (Sync Plus)
2 charger stations for headsets
QR codes

* The recommended number of base stations for your setup will vary depending on the size of your store.

Enterprise solution bundle

Enterprise solution

€/$

Tailored

Create your custom bundle
tailored to your needs

Instant customer alerts and robust retail store analytics

How x-hoppers puts you one jump ahead:

x-hoppers allows you to create QR codes at products or custom totems, which the x-hoppers system logs each time they’re scanned. Use these QR codes as no-contact call points to alert shop assistants and gather retail shopper data right in your store — the perfect foundation for building predictive analytics in your retail business.

Answer inquiries, instantly

With x-hoppers, employees can contact colleagues right away to give customers accurate information on inventory, policies or any other request.

Call centers on your store floor

Calls to your store can be answered directly through x-hoppers to let shop assistants act as customer service reps when needed.

Unified customer support

If customers are causing issues, x-hoppers allows employees to request help from dedicated staff or management.

Report damage when it’s noticed

With the convenience of the x-hoppers hands-free communication headset, any employee can instantly report damaged products to line up a quick replacement.

Immediate security alerts

When shop assistants are in constant communication, your store gets an instant security solution. Employees plugged into x-hoppers can instantly report potential threats to maintain safety.

Theft prevention & reporting

Amplify retail security systems with constant retail in-store communication. Using x-hoppers, employees can report witnessed or suspected shoplifting right away to more consistently reduce shrinkage.

No more empty store floors

By hitting one button on their x-hoppers headset, employees can alert their team of their breaks and ensure there’s always someone standing by to assist customers.

Reduce shrinkage with AI-powered security cameras

Have a keen eye on your security camera footage at all times. Thanks to an integration with Veesion, x-hoppers continuously tracks and analyzes movement on your shop’s CCTVs to automatically pick up on suspicious actions that may indicate shoplifting or other threats. Once the system notices a security risk, it issues an automatic alert to staff over the x-hoppers headsets. Better than simple surveillance, that brings you reliable, fully automatic tracking of possible threats and breaches.

With its x-hoppers product, Wildix signs exclusive global integration partnership with Veesion, the AI camera software provider >

Credits: veesion.io

x-hoppers for Holland & Barrett: a winning choice

The Technology Behind x-hoppers

For effective retail communication, headsets need stable networks. That’s why x-hoppers is built on DECT (Digital Enhanced Cordless Telecommunications) technology, creating secure and reliable communications on a local channel exclusive to your store. Thanks to DECT capabilities, x-hoppers runs on a secure network unique to your shop and separate from Wi-Fi — after all, Wi-Fi is simply not designed for handling multiple voice signals all at once. These DECT networks provide seamless signal coverage for stores of almost any size, so your employees can freely move throughout the entire area without worrying about call interruptions.

Every x-hoppers device is fully wireless and entirely rechargeable simply by returning it to the included charger station. When taken off the base station, the headset will automatically connect to a conference shared by all x-hoppers devices in the store. The conference includes built-in failover, and if an individual x-hoppers headset is disconnected from the conference (whether due to user error or an outage) the device will automatically reconnect within 1 minute.

At the end of a shift, employees can hang up their x-hoppers headset simply by returning it to the charging stand, which automatically disconnects it from the shared audio conference.

x-hoppers relies on the
Wildix technology

Simple to learn and convenient to use — that’s how x-hoppers helps your shop get the jump on in-store issues.

Request more information on x-hoppers

Improve retail operations and increase customer converstions

AI-powered analytics and transcriptions of conversations

Managers and supervisors need access to analytics and statistics to understand how to improve and streamline retail operations. Thanks to x-hoppers’ built-in analytics system, you can quickly discover who joined the broadcast channel on any specific day, the number of messages broadcast, who was speaking and for how long. Even better, conversations from the broadcast can be recorded, transcribed and stored for further analysis.

Integration with in-store equipment

Many customers prefer to shop online and use a convenient click-and-collect service. However, they can become quickly frustrated if they need to wait for an available assistant to retrieve their order. With x-hoppers, as soon as the customer arrives at the collection point, a relevant announcement is made over the broadcast channel: “Click-and-collect number 71 has arrived to collect their parcel”. With the same system, you can integrate other in-store equipment, like tills for self-service checkout, motion sensors at the entrance or at any queue queue, etc..

The most complete solution

Do you have store associates managing inventory and your supply chains? Bring them the convenience of digital collaboration with the Wildix line of DECT handsets, the perfect solution for walkie-talkie-style communications. You can also take advantage of a complete lineup of the Wildix desk phones and other VoIP devices. The x-hoppers system itself is provided with the web interface (and mobile app), for staff and customer communication. Members of the staff can chat, call and conference with other teams, as well as with customers or suppliers, using just their laptop or mobile phone. Every exchange through the x-hoppers system is tracked and analysed, with reports and transcriptions accessible through the web interface or via the mobile app.

Customer interactions on your website

If your shop has a website, you can add a button or a widget that will connect online customers directly to your sales team. Customers can then interact via chat or voice, with you in complete control over how to route those requests. You can set up the system to route chats and calls from your website to your contact center and, if needed, call agents can then get in touch with store staff to ask about product availability. Alternatively, you can forward calls from the website directly to an x-hoppers headset instead.