Are noisy walkie-talkies and disruptive PA systems costing you sales?

Transform how your frontline communicates, learns and sells with the ultimate smart headset solution.

You can’t drive in-store efficiency with isolated staff and outdated tools. x-hoppers replaces chaotic walkie-talkies, blaring intercoms and basic “talk-only” headsets with a unified, voice-first ecosystem that empowers your associates to:

Connect teams instantly across the entire store, other units, headquarters and beyond.

Train faster with access to a real-time, hands-free AI assistant.

Serve smarter by routing smart notifications to the right staff members.

Make the change from fragmented operations to real-time service that converts browsers into buyers.

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The value of a connected team

x-hoppers bridges the gaps between your frontline associates and your management team and digital tools, delivering immediate business outcomes:

Say goodbye to blaring intercoms and endless walkie-talkie chatter. Skill-based routing ensures the right message goes to the right person, the first time.

No more walking across the sales floor to track down a manager or find an answer. Streamlined, direct communication gives staff their time back so they can focus on customers.

Automated reminders sent straight to the headsets replace manual call-outs, ensuring daily safety, temperature and inventory checks happen on time, every time.

Instant, static-free access to colleagues, security and AI support removes the anxiety of isolated shifts and disconnected, patchy communication.

Fast implementation, value from day one

We know you don’t have time for a complex IT headache. That’s why x-hoppers is built to integrate with your existing solutions, simplifying your frontline teams’ workflow.

Hands-free, lightweight DECT headsets connect to our reliable base stations to provide clear, dependable voice anywhere in store without interference.

Don’t be limited to just in-store comms. Area and regional managers can log into the mobile or web app to communicate directly with any store, anywhere.

We upgrade your communication from just audio, setting up automated smart notifications and training your dedicated AI assistant on your internal store procedures.

Whether you want to empower your in-house IT team or work with us directly, the x-hoppers support team is there to help you every step of the way.

Is x-hoppers right for you?

x-hoppers is built specifically for fast-paced, high-volume retail environments where true convenience and efficiency matter most. It is the ideal solution for stores prioritizing:

Automatically alert staff the moment a customer needs assistance with a self-service kiosk or locked cabinet, eliminating the need for loud, vague overhead pages.

Empower staff to answer complex product or stock questions on the spot, ensuring they never have to leave a customer’s side to look up data.

Group your staff by department or zone, allowing you to broadcast targeted updates to specific teams instead of forcing the whole store to listen to localized chatter.

Gain complete, live visibility into sales floor activity. Analyze staff performance and leverage real-time analytics to coach your teams and optimize operations across your network.

Case study: Barr’s ACE Hardware eliminates floor chaos and boosts customer response

Barr’s ACE Hardware, a high-volume neighborhood home improvement store, faced an operational hurdle common to large retail layouts: staff shouting across aisles to find products, verify prices or look up stock data, disrupting the customer experience.

By deploying x-hoppers, Barr’s ACE Hardware completely transformed their storefront communication. They eliminated the need for loud overhead announcements, equipped their team with voice-activated AI tools to look up product information instantly and dramatically accelerated how quickly staff could respond to customer requests across the store.

“When customers come in, we can easily talk to another teammate or use the AI feature to find a product and look up the price and information on it. Everyone is using the headsets. It’s been a great move to be able to talk to each other instead of having to yell to one another across the store.”

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See how we connect frontline teams

Watch how we connect your teams, your data and AI in one smart headset interface.

Not ready for a chat? Explore the data first.

Download our latest report, The state of the connected store 2026. Benchmark your store strategy against the industry and get a practical three-step roadmap to move from disconnected tools to a unified in-store experience.

Built to connect with the tools you already use

x-hoppers doesn’t replace your tech stack — it unites it. Our platform integrates seamlessly with your existing systems thanks to open APIs and over 500 ready-to-go integrations.

Security integrations

Connects directly with systems like StaffSafe to provide an instant emergency lifeline right in the headset.

Smart automation

Links with IoT sensors (including smart shelves and coolers) to automatically route urgent tasks to staff headsets the moment something changes.

Unified comms

Comes with built-in telephony or integrates with your provider of choice so associates can handle calls and headquarters can communicate with the sales floor seamlessly.

The x-hoppers difference

Unlike standard headset systems, intercoms or walkie-talkies, x-hoppers is a complete smart retail communications solution.

AI-powered workflows

Our AI assistant can route calls, support task management and provide on-demand answers to frontline staff directly through their headsets.

Skill-based notifications

Say goodbye to endless sales floor chatter. Route tasks, notifications and messages to the exact team or associates that need them.

True cross-company reach

Connect managers and headquarters directly to any sales floor associate via our mobile and web apps.

What our customers say

“When customers come in we can easily talk to another teammate or use the AI feature to find a product and look up the price and information on it. Everyone is using the headsets. It’s been a great move to be able to talk to each other instead of having to yell to one another across the store.”

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“The real value-add we see from x‑hoppers extends beyond just colleagues talking in store. It’s the deep integration with systems like StaffSafe, the field-based communication and collaboration it enables, and how it aligns with our future roadmap.”

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“Since introducing x-hoppers, we’ve seen strong team adoption thanks to the comfortable, wireless headset design compared to our previous solution. It’s greatly improved staff communication and in-store security, while the new QR code feature is performing well and enhancing customer engagement.”

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Frequently asked questions

How is x-hoppers different from traditional retail walkie-talkies?

Traditional walkie-talkies only provide simple, unsecured person-to-person audio on shared frequencies, which leads to crosstalk and static. x-hoppers uses secure DECT technology to deliver crystal-clear audio, allows you to split staff into dedicated channels and integrates with your store systems and an AI assistant to route smart, automated tasks.

Can x-hoppers completely replace our store's intercom system?

Yes. Instead of interrupting the customer shopping experience with loud overhead announcements (e.g., “Code 3 to checkout 4”), x-hoppers routes targeted notifications directly to the headsets of available or designated staff members, keeping the in-store experience calm and professional.

How long does deployment take?

Physically installing the base stations and cabling is quick and can be done by x-hoppers or your in-house team. Once those are installed, the headsets and the platform can be set up within a day. After an initial onboarding, the system is so simple that most retailers’ in-house IT teams handle subsequent store rollouts themselves.

Does x-hoppers offer real-time analytics?

Yes, unlike traditional walkie-talkies or other retail headset systems, x-hoppers comes with easy-to-personalize, real-time dashboards and is also compatible with leading business intelligence software like PowerBI.

What is available in the analytics dashboard?

You can see everything from headsets’ battery levels and last known location to searchable automated transcriptions. They are a powerful window into what’s actually happening on the sales floor.

How does the AI assistant help a busy retail worker?

Our AI assistant provides instant Tier 0 support. It can automate mandatory task reminders, look up procedural data from your internal knowledge base and automatically route calls so staff never have to leave a customer’s side.

Can I use my own AI assistant?

Yes. While x-hoppers comes with the option to use our AI assistant, we can integrate your proprietary or preferred AI assistant with our system, giving your associates easy hands-free access to your solution from anywhere in store.

What technology does x-hoppers use?

x-hoppers runs on Wildix, a unified communications provider with over 20 years of industry experience, allowing us to provide not only headsets, but telephony, mobile and web apps, powerful integrations and AI support all in one retail-focused solution.

Ready to transform your in-store experience?

Discover how x-hoppers keeps teams connected, customers supported and operations moving with seamless, hands-free communication.