Is high staff turnover and slow onboarding hurting your bottom line?
Transform how your frontline learns, collaborates and sells with the ultimate smart headset solution.
You can’t build confident, high-performing teams with long training sessions and siloed information. x-hoppers unites your frontline with a voice-first headset, empowering your associates to:
Onboard faster with access to a real-time, hands-free AI assistant.
Learn on the job by getting immediate answers to product and procedural questions.
Sell with confidence by keeping experienced colleagues and support just a button-press away.
Make the change from slow, off-the-floor onboarding to real-time learning that turns your associates into confident experts from day one.
Trusted by:
The value of a connected team
x-hoppers bridges the gap between your product and procedural information and the sales floor, delivering immediate business outcomes:
- Shorter onboarding cycles
Hands-free AI support gets new hires up to speed and selling confidently from day one, drastically cutting down onboarding time.
- Average 90 mins saved per user per week
Real-time communication ensures new staff can get the right support and answers the first time, saving them from searching for answers and boosting productivity on the sales floor.
- Consistent compliance training
Automated reminders sent straight to the headsets guide staff through daily checks, turning compliance routines into active, on-the-job learning.
- Boosted staff confidence
Instant access to colleagues, security and AI support significantly improves employees’ selling confidence and safety on shift.
Fast implementation, value from day one
We know you don’t have time for a complex IT headache. That’s why x-hoppers is built to integrate with your existing solutions, simplifying your frontline teams’ workflow.
- Crystal clear DECT headsets
Hands-free, lightweight DECT headsets connect to our reliable base stations to provide clear, dependable voice anywhere in store.
- Mobile and web apps
Area and regional managers log into the mobile or web app to communicate directly with any store, anywhere.
- Embedded intelligence
We set up automated smart notifications and train your dedicated AI assistant on your internal store procedures.
- Seamless ongoing support
Whether you want to empower your in-house IT team or work with us directly, the x-hoppers support team is there to help you every step of the way.
Is x-hoppers right for you?
x-hoppers is built specifically for fast-paced, high-volume retail environments where true convenience and efficiency matter most. It is the ideal solution for stores prioritizing:
- Real-time coaching
Managers can use the mobile app to review live transcriptions or join conversations to coach new hires in the moment, even when they’re not on the sales floor.
- Knowledge on demand
Empower staff to answer complex product or procedural questions on the spot, ensuring they never have to leave a customer’s side to look up data.
- Streamlined communication
Group your staff by department or zone, allowing you to broadcast targeted updates or route specific system alerts to the exact people who can act on them.
- Data-driven store management
Gain complete, live visibility into sales floor activity. Analyze staff performance and leverage real-time analytics to coach your teams and optimize operations across your network.
Case study: Heron Foods creates consistency and confidence across stores
Heron Foods, one of the UK’s leading value retailers with over 3,800 employees, needed more than a headset upgrade — they needed a smarter way to build consistency, compliance and confidence across their entire estate.
By deploying x-hoppers, Heron Foods connected field-based managers with colleagues directly on the shop floor via the mobile app, sending task reminders and procedure prompts that reinforce learning in the flow of work. Automated headset notifications ensure mandatory safety and freezer checks are completed on time, every time, and seamless integration with StaffSafe means every colleague has an instant lifeline on every shift — building a culture of accountability and confidence from the ground up.
By deploying x-hoppers, Heron Foods connected field-based managers with colleagues directly on the shop floor via the mobile app, sending task reminders and procedure prompts that reinforce learning in the flow of work. Automated headset notifications ensure mandatory safety and freezer checks are completed on time, every time, and seamless integration with StaffSafe means every colleague has an instant lifeline on every shift — building a culture of accountability and confidence from the ground up.
Jon Newson
Head of Information Technology, Heron Foods
“The real value-add we see from x-hoppers extends beyond just colleagues talking in store. It’s the deep integration with systems like StaffSafe, the field-based communication and collaboration it enables and how it aligns with our future roadmap.”
5.0
See how we decrease training time
Watch how x-hoppers gives associates instant access to information through one smart headset interface.
Not ready for a chat? Explore the data first.
Download our latest report, The state of the connected store 2026. Benchmark your store strategy against the industry and get a practical three-step roadmap to move from disconnected tools to a unified in-store experience.
Built to connect with the tools you already use
x-hoppers doesn’t replace your tech stack — it unites it. Our platform integrates seamlessly with your existing systems thanks to open APIs and over 500 ready-to-go integrations.
Security integrations
Connects directly with systems like StaffSafe to provide an instant emergency lifeline right in the headset.
Smart automation
Links with IoT sensors (including smart shelves and coolers) to automatically route urgent tasks to staff headsets the moment something changes.
Unified comms
Comes with built-in telephony or integrates with your provider of choice so associates can handle calls and headquarters can communicate with the sales floor seamlessly.
The x-hoppers difference
Unlike standard headset systems or walkie-talkies, x-hoppers is a complete smart retail communications solution.
AI-powered workflows
Our AI assistant can route calls, support task management and facilitate microlearning directly through staff headsets.
Skill-based notifications
Say goodbye to endless sales floor chatter. Route tasks, notifications and messages to the exact team or associates that need them.
True cross-company reach
Connect managers and headquarters directly to any sales floor associate via our mobile and web apps to provide real-time coaching and updates from anywhere.
What our customers say
Eric Hassett
President Hassett ACE Hardware
“We’ve been testing digital tools to improve efficiency across our stores, and while the x‑hoppers headsets raised the bar for frontline communication, the mobile app has been a game changer for our leadership team. It allows our leaders to stay connected to live store conversations, view AI transcriptions in real-time and step in from anywhere, without needing to wear a headset. That visibility has fundamentally changed how we stay engaged with frontline teams.”
5.0
Jon Newson
Head of Information Technology Heron Foods
“The x-hoppers headset is essential on the shop floor, but the mobile app has been a real breakthrough for our management teams. It allows us to stay connected to live store conversations and jump in instantly, all from our phones. It really extends the value of the headset.”
5.0
Scott Sibbet
VP Retail Operations Gas King Oil Co Ltd
“Since introducing x-hoppers, we’ve seen strong team adoption thanks to the comfortable, wireless headset design compared to our previous solution. It’s greatly improved staff communication and in-store security, while the new QR code feature is performing well and enhancing customer engagement.”
5.0
Frequently asked questions
How long does deployment take?
Physically installing the base stations and cabling is quick and can be done by x-hoppers or your in-house team. Once those are installed, the headsets and the platform can be set up within a day. After an initial onboarding, the system is so simple that most retailers’ in-house IT teams handle subsequent store rollouts themselves.
Does x-hoppers offer real-time analytics?
Yes. x-hoppers comes with easy-to-personalize, real-time dashboards and is also compatible with leading business intelligence software like PowerBI.
What is available in the analytics dashboard?
You can see everything from headsets’ battery levels and last known location to searchable automated transcriptions. They are a powerful window into what’s actually happening on the sales floor, so you can not only address issues but provide data-backed coaching to help your employees grow .
How does the AI assistant support on-the-training?
Our AI assistant provides instant Tier 0 support, helping even new starters manage complex tasks. It can automate mandatory task reminders, look up procedural data from your internal knowledge base and automatically route calls to ensure employees get the right support the first time.
Can I use my own AI assistant?
Yes. While x-hoppers comes with the option to use our AI assistant, we can integrate your proprietary or preferred AI assistant with our system, giving your associates easy hands-free access to your solution from anywhere in store.
How do managers use x-hoppers to coach new hires on the floor?
Managers can log into the web app to see live, searchable text transcriptions of broadcast conversations. They can also use the push-to-talk feature on the mobile app to join a conversation from anywhere, allowing them to provide real-time, on-the-job coaching even when they’re not in the same store.
Does x-hoppers replace our existing LMS or training modules?
No, it complements them. While your Learning Management System handles formal training, x-hoppers bridge the gap between classroom theory and real-world floor experience. It acts as an on-demand, hands-free reference tool so new hires don’t have to leave the floor to remember what they learned.
How does x-hoppers help reduce frontline turnover?
Slow onboarding and a lack of support are major drivers of retail turnover. By giving new starters an instant lifeline to an AI assistant and experienced colleagues, x-hoppers drastically reduces first-week anxiety, boosts selling confidence and helps temporary or seasonal staff feel like part of the team on day one.
What technology does x-hoppers use?
x-hoppers runs on Wildix, a unified communications provider with over 20 years of industry experience, allowing us to provide not only headsets, but telephony, mobile and web apps, powerful integrations and AI support all in one retail-focused solution.
Ready to turn your team into product experts?
Discover how x-hoppers helps you connect teams, train faster and serve smarter with intelligent, hands-free communication.
