Create truly connected stores
Unite your associates, technology and AI into one seamless network for unmatched efficiency and customer service.
Connected stores start with connected systems
Modern stores rely on more technology than ever, but when these systems operate in isolation, they don’t support your team; they slow them down.
With x-hoppers, you can finally connect your in-store technology through powerful integrations and intelligent automation, giving your teams not only a direct line to each other, but to smart devices and systems in your store.
A communication solution that connects your entire store
x-hoppers breaks down the walls between your systems, your data and your frontline teams, creating a single intelligent network that makes your entire operation smarter, faster and more responsive.
Technology that speaks up, in real time
With x-hoppers’s integrations, store systems don’t just collect data — they take action.
Alerts from smart call points, refrigeration sensors, POS systems or task platforms are delivered instantly to associates via headsets or mobile devices. No dashboards to monitor. No screens to check. Just the right information, at the right moment.
Alerts from smart call points, refrigeration sensors, POS systems or task platforms are delivered instantly to associates via headsets or mobile devices. No dashboards to monitor. No screens to check. Just the right information, at the right moment.
An expert in every ear
Our agentic AI acts as an ‘expert in the ear’ for every associate, not only answering questions on demand but also thinking ahead. It proactively creates tasks when it detects an issue and can even suggest the next step, directing associates to the right department for a faster resolution. It’s the difference between having a voice-powered search engine and having a true operational partner.
Words into workflows
In a busy store, it’s easy to forget great ideas or requests. With x-hoppers, our agentic AI acts as the ultimate digital assistant. It turns spoken words into trackable tasks, logs them into your task management system and assigns them to the right person, creating a digital trail. This ensures great ideas never fall through the cracks and accountability is built right into your workflow.
Unlock the power of a fully connected store
When your technology and your teams are in perfect sync, you don’t just fix problems — you create new opportunities to excel.
Technology that speaks up, in real time
Stop reacting to problems and start getting ahead of them. Our detailed analytics go beyond simple talk-time, analyzing alerts from all your connected systems. This gives managers a clear view of what’s happening on the shop floor, allowing them to spot patterns, identify recurring issues and re-allocate staff based on live data, not guesswork.
Create seamless experiences
Customers don’t care which platform they shop on — they expect consistent, quality service. Our powerful built-in telephony connects your entire retail estate, ensuring associates never have to leave a customer’s side to find an answer. With just the headset, they can easily check in with other stores, call centers, warehouses and even external vendors hands-free, allowing them to solve problems quickly and turn frustrated shoppers into loyal customers.
Empower your team with one simple interface
Instead of juggling multiple devices and logins, x-hoppers gives your associates one simple, voice-powered interface that connects them to the entire store. All they have to do is put on a headset or open the mobile app, and they get instant access to AI assistance, real-time alerts and a direct line to colleagues across the entire business, all through one easy-to-use tool.
Built for today, ready for tomorrow
A connected store is just the beginning. With x-hoppers, you have a flexible unified communications solution that grows with you, allowing you to streamline training, enhance team collaboration and boost efficiency across your entire business.
The freedom to connect to anything
Keep your store ready for what’s next with a platform built to connect to anything. Our open APIs and library of 500+ ready-to-go integrations give you the freedom to innovate, ensuring you can always connect the best new retail tools to your team’s workflow.
On-the-job training
Give your store associates the confidence to approach customers with unlimited access to their colleagues and an AI assistant that can answer questions on demand, right on the shop floor.
Truly unified communications
With telephony, contact center tools, voice bots and messaging built right in, x-hoppers unifies communication across your entire business, creating a smoother in-store and online experience.
Gain smarter store insights
Gain real-time visibility into how your stores truly operate with our built-in analytics. Our easy-to-use dashboard will help you spot operational patterns, identify common customer questions and measure team responsiveness, boosting your stores’ efficiency and productivity.
Built for today, ready for tomorrow
Speak to a member of our team to discover how x-hoppers can unify your technology and your teams to help you serve customers smarter.
