Connecting retail teams
Unite your in-store teams with our smart retail headset system for effortless, real-time communication.
Real-time team collaboration
Clear, instant communication is the backbone of a great store experience. With x-hoppers’s wireless headsets, every associate has a direct line to their team, other units, HQ and customers. Thanks to our in-store channels and built-in telephony, associates can connect to the right person the first time.
Communication built for the shop floor
Our lightweight, hands-free headsets are designed for all-day comfort, with no bulky devices to clip on, carry or juggle. By simply pressing a button, associates can join broadcasts, handle calls or connect with our AI assistant using natural speech. No complicated menus. No learning curve. Just seamless communication.
A comfortable, easy-to-use interface
Our lightweight, hands-free headsets are designed for all-day comfort, with no bulky devices to clip on, carry or juggle. By simply pressing a button, associates can join broadcasts, handle calls or connect with our AI assistant using natural speech. No complicated menus. No learning curve. Just seamless communication.
A system that grows with you
Whether you’re scaling up for peak season or supporting smaller teams during quieter times, x-hoppers adapts to your needs. With flexible subscription plans and included hardware replacements, you’ll always have the headsets and coverage your team needs to stay fully connected.
Colleagues, always within reach
Gone are the days of chasing team members around the store. With x-hoppers, associates can instantly call colleagues or departments, ask for assistance, check availability or request support — all without leaving a customer’s side.
AI-powered support
Need to reach the right person quickly? Our AI assistant routes calls, provides answers and solves common issues on the spot — helping one retailer cut calls to their IT help desk calls by 40%. Whether it’s a quick stock check or troubleshooting help, support is always seconds away.
Build stronger team alignment
x-hoppers doesn’t just keep associates connected — it brings managers into the conversation, too. With real-time visibility into team activity, communication patterns and common questions, managers can stay informed, offer support faster and guide their teams with clarity and confidence.
Coordinate with ease
Managers can drop audio notes, make storewide announcements and drop into the broadcast even when they’re out of the store, thanks to our connected mobile app. And with transcriptions and notifications posted directly into the app, your managers can check in with their team at a glance.
Set tasks and messages
Need to share an update, assign tasks or deliver an urgent reminder? With x-hoppers, you can send voice messages to individuals, teams or entire stores. Track message receipts for accountability and ensure key updates never get missed.
Collaborate smarter with live insights
Our analytics give managers a real-time view into team coordination, call volumes, response times and frequently asked questions, helping them streamline workflows and deliver personalized feedback to enhance staff performance.
One system, endless possibilities
Team communication is just the beginning.With x-hoppers, your associates can serve customers faster, train on the floor, automate tasks and access the wider business all from one connected platform.
Smarter store insights
Gain real-time visibility into how your stores operate and how your teams perform. With actionable analytics, you can spot patterns, improve collaboration and identify new opportunities to boost productivity and elevate every customer experience.
On-the-job training
Give your store associates the confidence to approach customers with unlimited access to their colleagues and an AI assistant. This allows them to learn while still encouraging repeat customers by providing exceptional service.
Truly unified communications
With telephony, contact center tools, voice bots and messaging built right in, x-hoppers unifies communication across your entire business. Whether connecting customers to experts or sharing updates from HQ, your teams stay aligned and responsive, creating a smoother in-store and online experience.
Ready to connect your teams?
Speak to a member of our team to discover how x-hoppers can transform communication across your stores and help your teams work faster and smarter.
The impact of connected stores
Gemma Stratford
Project Manager at the Retail and Change Team, Holland & Barrett
x-hoppers has helped our stores massively with customer engagement. It enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store, to spot customers that may be in need of advice.
5.0
David Hedrick
Owner Barr’s Ace Hardware
When we first moved into the building, it was very chaotic. We had inventory in boxes in the parking lot. With the headsets, we could stay inside with a customer and speak to someone else outside, tell them what the customer needed and they could grab the stuff right away.
5.0
