Transforming specialty retail

Provide informed and attentive customer service with our AI‑enhanced retail communication solution and create an unmatchable shopping experience.

Expert advice, outstanding service

Empower your associates to give expert advice from day one, spot customers in need and respond to store systems thanks to a clever combination of our hands-free headsets and powerful integrations.

With x‑hoppers, you can:

Serve customers faster

Never leave a customer waiting with customer-activated smart call points and AI video alerts that let you know the moment a shopper needs help, boosting sales and customer satisfaction.

Reduce showrooming

Know the instant a shopper becomes interested in an item, thanks to our AI video alerts that pick up specific gestures and extended dwell time, allowing you to increase conversion.

Streamline store pickup

Offer fast and efficient store collections with physical or app-based smart call points that provide your staff with the information they need for the order and to deliver a personalized service.

Communicate across sites

Connect your shop floor with other units, DCs and call centers with x-hoppers’s built-in telephony, allowing associates to handle calls from the headset wherever they are in store.

Increase staff retention

Increase employee engagement and staff retention by connecting associates to colleagues and empowering them with the latest tools, ensuring they’re supported and never truly alone.

Boost product knowledge

Link our AI assistant to a product or inventory database and empower your associates with instant access to information, with no need for prompts and completely hands-free.

Analyze and react

Identify popular items, measure staff response times and track problem areas in the store with our flexible analytics software that can also export data to the dashboard of your choice.

Future-proof your stores

With real-time IoT data, open APIs and AI-powered automation, your stores don’t just adapt, they improve continuously, ensuring your stores stay connected, compliant and ahead of tomorrow’s challenges.

Creating a frictionless shopping experience

Put your customers first and stand out from the competition with:

A direct line to your staff

With our headsets, store associates can make and receive calls directly from the shop floor, allowing them to take customer calls, contact service providers or even collaborate with a colleague at another branch. And thanks to alerts from our smart call points and system integrations, customers can get the help they need from the right associate at the right time.

Knowledge on demand

Banish the phrase “I don’t know” with our headsets and AI assistant. With just a push of a button, store associates can connect to their in-store and off-site colleagues for support and, when they’re unavailable, engage with our AI assistant, giving them instant access to product details and stock updates directly through the headset wherever they are in store.

Discover the success story

5.0

“x‑hoppers has helped in our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.”

Gemma Stratford,
A project manager in the Retail Tech and Change Team

Ready to equip your team of experts?

Speak to a member of our team to discover how x‑hoppers can help you create an unforgettable in‑store experience that boosts customer satisfaction and increases sales.