Transforming specialty retail
Provide informed and attentive customer service with our AI-enhanced retail communication solution and create an unmatchable shopping experience.
Expert advice, outstanding service
Empower your associates to give expert advice from day one, spot customers in need and respond to store systems thanks to a clever combination of our hands-free headsets and powerful integrations.
With x-hoppers, you can:
Serve customers faster
Never leave a customer waiting with customer-activated smart call points and AI video alerts that let you know the moment a shopper needs help, boosting sales and customer satisfaction.
Reduce showrooming
Know the instant a shopper becomes interested in an item, thanks to our AI video alerts that pick up specific gestures and extended dwell time, allowing you to increase conversion.
Streamline store pickup
Offer fast and efficient store collections with physical or app-based smart call points that provide your staff with the information they need for the order and to deliver a personalized service.
Communicate across sites
Connect your shop floor with other units, DCs and call centers with x-hoppers’s built-in telephony, allowing associates to handle calls from the headset wherever they are in store.
Increase staff retention
Increase employee engagement and staff retention by connecting associates to colleagues and empowering them with the latest tools, ensuring they’re supported and never truly alone.
Boost product knowledge
Link our AI assistant to a product or inventory database and empower your associates with instant access to information, with no need for prompts and completely hands-free.
Prevent theft
Discreetly notify your associates or loss prevention teams of theft attempts with our AI theft prevention alerts and reduce shrink without sacrificing customer service.
Analyze and react
Identify popular items, measure staff response times and track problem areas in the store with our flexible analytics software that can also export data to the dashboard of your choice.
Creating a frictionless shopping experience
Put your customers first and stand out from the competition with:
A direct line to your staff
With our headsets, store associates can make and receive calls directly from the shop floor, allowing them to take customer calls, contact service providers or even collaborate with a colleague at another branch. And thanks to alerts from our smart call points and system integrations, customers can get the help they need from the right associate at the right time.
Knowledge on demand
Banish the phrase “I don’t know” with our headsets and AI assistant. With just a push of a button, store associates can connect to their in-store and off-site colleagues for support and, when they’re unavailable, engage with our AI assistant, giving them instant access to product details and stock updates directly through the headset wherever they are in store.
Ready to equip your team of experts?
Speak to a member of our team to discover how x-hoppers can help you create an unforgettable in-store experience that boosts customer satisfaction and increases sales.
