Advancing grocery retail
Connect your stores with our smart retail communication solution and empower your teams to do more while providing a frictionless experience.
Teams and systems unite!
Instantly alert your store associates to empty shelves, rising fridge temperatures and waiting customers, thanks to a clever combination of our hands-free headsets and powerful integrations.
With x-hoppers, you can:
Serve customers faster
Alert your team to customers in need with notifications from smart call points, AI video alerts and self-checkouts, reducing wait times and boosting customer satisfaction.
Reduce empty baskets
Connect x-hoppers to your digital shelving tools to automatically alert your associates to a sweep or an out-of-stock item, helping you reshelve products before you lose a sale.
Streamline store pickup
Forget using dusty call terminals that have been touched by many people throughout the day. Transform every product into a touch-free call point with instant alerts to your staff each time customers scan a QR code linked to in-store goods.
Decrease spoilage
Monitor chilled food with real-time smart fridge alerts and collaborate over the headsets to get abandoned items back to the cooler faster, reducing food waste.
Tackle turnover
Increase employee engagement and reduce staff turnover by connecting associates to colleagues across your entire retail estate, ensuring they’re supported and never truly alone.
Boost staff training
Empower store associates to review policies, ask questions and find product information thanks to our AI assistant with no special prompts or screens required.
Prevent theft
Notify your loss prevention teams of potential theft attempts with our AI theft detection alerts and increase store security without sacrificing customer service.
Analyze and react
Identify problem areas in the store and measure staff responsiveness using our flexible analytics software.
Creating a frictionless shopping experience
Customers are guests in your store. Help them get what they need without all the hassle with:
A direct line to your staff
With our headsets, store associates can instantly collaborate with colleagues over the broadcast or through direct calling, ensuring they can reach the right person the first time. And thanks to alerts from our smart call points and system integrations, store employees always know when they’re needed, whether they’re in the backroom or restocking on the shop floor.
Improved safety and security
Don’t lock away your stock! With our AI theft detection software, your loss prevention team receives discrete audio alerts over the headset along with video clips posted in the chat, making it easy to investigate and review incidents without negatively affecting the in-store experience.
Ready to unite your teams and systems?
Speak to a member of our team to discover how x-hoppers can help you create a frictionless experience that boosts customer satisfaction and increases sales.
