Where does AI actually add value in physical stores?
Join our candid fireside chat with retail consultant Ian Scott and x-hoppers’s Ian Rowan as they unpack what’s actually working in stores. From where AI adds value (and where it doesn’t) to the importance of consistent brand experiences, this talk will equip you with powerful insights to help you get the most out of your physical stores.
In this session, we’ll discuss:
- How to anchor AI initiatives to real business objectives
- Practical ways AI can support store teams
- Where automation beats manual effort every time.
- Personalization vs. privacy
- Unified experiences across channels
- How to deliver employee training that sticks
Speakers:
- Host: Ian Rowan
- Guest: Ian Scott, Retail Consultant
Can AI make stores more enjoyable places to shop?
Join us in Part 2 as we explore how AI empowers frontline staff, simplifies everyday tasks and frees associates to focus on what matters most — delighting customers. Discover how truly human-machine hybrid teams are leading the way in creating seamless, outstanding retail experiences.
