Smarter stores, connected teams
Connect your stores and empower your teams to do more. With x‑hoppers, every associate has the tools to stay informed and responsive, powering smoother operations and an unmatched shopping experience.
Unifying retail, one connection at a time
Empower your associates to give expert advice from day one, spot customers in need and respond to store systems thanks to a clever combination of our hands-free headsets and powerful integrations.
With x-hoppers, you can:
Serve customers faster
Never leave a customer waiting with customer-activated smart call points and AI video alerts that let you know the moment a shopper needs help, boosting sales and satisfaction.
Handle calls on the sales floor
Empower staff to handle calls hands-free using our built-in telephony and dial‑by‑voice, helping them support customers and colleagues without breaking their flow.
Communicate across sites
Connect your shop floor with other units, DCs and call centers with x-hoppers’s built-in telephony, allowing associates to handle calls from the headset wherever they are in store.
Streamline store pickup
Offer fast, efficient collections with physical or app-based smart call points that provide staff with order details upfront, so they can deliver a personalized experience every time.
Power up your store tech
Integrate x‑hoppers with your smart systems and devices to send real‑time alerts and updates straight to associates, keeping teams and technology in sync.
Increase staff retention
Boost engagement and retention by connecting associates to their colleagues and giving them the latest tools, ensuring they feel supported and never alone.
Boost product knowledge
Connect our AI assistant to your product or inventory database and empower associates with instant, hands-free access to information, with no prompts needed.
Analyze and react
Track popular items, measure staff response times and identify problem areas in-store with our flexible analytics software, which can also export data to the dashboard of your choice.
CASE STUDY
The impact of connected stores
“When customers come in we can easily talk to another teammate or use the AI feature to find a product and look up the price and information on it. Everyone is using the headsets. It’s been a great move to be able to talk to each other instead of having to yell to one another across the store.”
David Hedrick
Owner Barr’s Ace Hardware
Requirements
- Real-time in-store communication
- Call handling from anywhere in store
- Automatic "customer needs assistance" alerts
- Instant access to product information
Solution
- Hands-free DECT headsets
- AI assistant
- Integrated click-and-collect system through the hand-held terminals
Results
- Increased efficiency
- Higher call answer rates
- Reduced customer wait times
- Improved employee experience
Creating a unique shopping experience
Put your customers first and stand out from the competition with:
A direct line to your staff
With our headsets, store associates can make and receive calls directly from the shop floor, allowing them to take customer calls, contact service providers or even collaborate with a colleague at another branch. And thanks to alerts from our smart call points and system integrations, customers can get the help they need from the right associate at the right time.
Knowledge on demand
Banish the phrase “I don’t know” with our headsets and AI assistant. With just a push of a button, store associates can connect to their in-store and off-site colleagues for support and, when they’re unavailable, engage with our AI assistant, giving them instant access to product details and stock updates directly through the headset wherever they are in store.
Ready to build your connected store?
Speak to our team to see how x‑hoppers brings people, systems and data together to create seamless in‑store experiences that boost satisfaction and sales.
