Hands-free communications proven to boost sales
Empower your frontline with x‑hoppers
More than just headsets, x-hoppers connects retail teams using powerful AI-boosted software, finally allowing them to not only collaborate but work seamlessly in a truly connected store. Speak to our experts to uncover how x-hoppers can unite your staff and systems, transforming your business while creating an enviable in-store experience.
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Let’s talk!
Let’s talk!
More than just headsets, x-hoppers connects retail teams using powerful AI-boosted software, finally allowing them to not only collaborate but work seamlessly in a truly connected store. Speak to our experts to uncover how x-hoppers can unite your staff and systems, transforming your business while creating an enviable in-store experience.
About us
Helping retailers jump ahead
Communication expertise
Powered by Wildix, a global UCaaS leader with 20 years of industry experience, x‑hoppers brings unified communications to frontline retail through easy-to-use wireless headsets that connect to a secure cloud-hosted communication system, finally bridging the gap between the office and the shop floor.
Reduced training time
Store associates, especially if they’re new, often lack the confidence to approach customers. With unlimited access to their colleagues and an AI assistant, x-hoppers provides them with knowledge on demand, allowing them to learn on the job while still providing exceptional customer service.
Theft prevention
Our computer vision AI identifies thefts and suspicious behavior, sending discrete, real-time audio alerts straight to our headsets, reducing theft and boosting store security while supporting the in‑store shopping experience.
Increased in-store conversion
Sometimes store associates can’t see when a customer is ready to purchase. With x‑hoppers, our smart call points and AI video alerts notify them when customers are in need, boosting staff responsiveness and increasing retail sales.
Connected stores
It’s not enough to have a simple comms solution. With x-hoppers, store associates can connect to in-store and out-of-unit colleagues, head office, contact centers, an AI assistant and store systems from the headset, ensuring they’re always in the know. And since our system is based on Wildix, we can connect legacy hardware, such as alarms, as easily as the newest IoT devices, allowing you to create a truly connected store.
Shop floor insights
From real-time transcriptions to detailed reports at store and employee level, our AI tools and flexible retail analytics software help you uncover new opportunities to boost employee productivity and KPIs, transforming your business.
Frictionless omnichannel experiences
As a complete unified communications system, x-hoppers comes with telephony, contact center functionality, AI voice and chat agents and collaboration tools built in. So, whether you want to send alerts for pick-up orders or deploy an AI agent on your website, we can help you unite the store with your online business.
Testimonials
Transforming the in-store experience with x-hoppers
“x‑hoppers has helped in our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.”
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“Since the introduction of x‑hoppers, we've seen massive change here. Our staff now feel safer. We've also detected quite a huge number of thefts. Just before we had x‑hoppers we were looking at shrinkage of about £25,000 a year, which is significant for a small business, and that has been dramatically reduced.”
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“Before having x‑hoppers, we did have around four clear theft attempts per week in store. [...] Now with the x‑hoppers system, we have 1–1.5 theft attempts a week on average. And since implementing the system, we haven’t received a single negative review, regarding people feeling watched or followed in the store.”
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awards
Pushing the boundaries of innovation and excellence — without sacrificing the human touch
CASE STUDY
Boost efficiency without sacrificing service
“In the past, our stores have used things from handheld walkie-talkies to bells mounted at the till banks to call for assistance. x-hoppers has enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers and deploy our colleagues and our work teams as effectively.”
Gemma Stratford
Project Manager at Retail Tech and Change Team, Holland & Barrett
Requirements
- Improve the in-store experience for customers and for staff
- Replace the outdated, audible for the customer handheld walkie-talkies
Solution
- Easy-to-use, comfortable headset that required little training
- Talk seamlessly, serve customers quickly and efficiently without overstaffing the tills
- Communicate within our stores, giving a more sense of a team environment
- Integrated click-and-collect system through the hand-held terminals
Connected stores
Integrations
From ready-to-use integrations to open APIs, x‑hoppers has everything you need to connect systems, empower staff and boost sales.
