Hands-free communication for home improvement stores
Unite your entire store, indoors and out, on one retail communication system.
x-hoppers sends targeted messages and alerts to the right associate the first time, eliminating extra noise, speeding up response times and keeping your team’s focus on the customer.
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Retail headsets that connect your team
Watch our short explainer video to see how x-hoppers turns what was a two-person job into a seamless one-minute task.
The current reality for retailers
79%
admit associates must leave the customer’s side to use store systems.
50%
say associates spend too long staring at screens instead of serving customers
44%
have no connected store strategy
Source: The state of the connected store 2026, x-hoppers
One hands-free system for the whole store
- Connect every department
Link your warehouse, specialist and checkout teams seamlessly on one wearable system.
- Reduce notification fatigue
Send notifications, calls and messages to specific departments or individuals, reducing noise and ensuring the right people answer the first time.
- Provide knowledge-on-demand
Empower associates with in-ear product information, so they can give expert advice without ever leaving the customer’s side.
- Handle calls from anywhere
Never miss a call again. Since associates can answer and make calls directly from the headset, they can take calls from anywhere on the sales floor.
Don’t radios work just as well?
Walkie-talkies can help your team communicate, but here’s where they fall flat:
They’re not hands-free
Even with an earpiece, handheld radio users still have to physically hold a button to speak. With x-hoppers, you can easily switch to hands-free mode, making it easy for forklift operators, or other busy associates, to communicate with the rest of the team without stopping what they’re doing.
Patchy coverage
Radio signals don’t easily reach through concrete walls, resulting in dead zones — often where your team needs to communicate most. Thanks to DECT technology, x-hoppers offers crystal-clear sound everywhere on site, while the mobile app lets management teams stay in touch with the sales floor wherever they are in the world.
No targeted messaging
With radios, you can’t send secure messages to specific groups or hold one-to-one calls. With x-hoppers, you can set up notifications, messages and calls to go to specific departments or skill-based employees, ensuring that the right message reaches the right person and the rest of the store doesn’t suffer from notification fatigue.
No AI support
Let’s face it, stores are busy and associates aren’t always available to help their colleagues. This is where walkie-talkies fundamentally fail to connect employees with the support they need. Thanks to x-hoppers’s AI assistant, associates can access product or procedural information whenever they need it, so they never have to leave a customer’s side to give them the correct answer.
They can only do one thing
Tired of juggling handheld radios, mobile devices and a phone just to stay in the loop? With x-hoppers, associates use a single headset to connect with the team, receive system notifications, access AI assistance and handle phone calls. One device gives your staff members everything they need to stay focused and serve customers better.
Don’t just take our word for it
5.0
5.0
“When customers come in, we can easily talk to another teammate or use the AI feature to find a product and look up the price and information on it. Everyone is using the headsets. It’s been a great move to be able to talk to each other instead of having to yell to one another across the store.”
David Hedrick
Owner, Barr’s ACE Hardware
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Frequently asked questions
How long does installation take?
x-hoppers is designed for quick deployment and onboarding, with headsets and the platform going live on the same day once the base stations are installed.
Does it work outdoors and in the yard?
Yes. Base stations can be placed outside as well as inside the store, ensuring you have reliable coverage over the entire site.
Will it work with our existing phone system?
Yes. While x-hoppers has its own built-in telephone system, it can also integrate with any traditional (copper-wire) or digital telephone system.
How many headsets does a store our size need?
It depends on the number of people on site per shift. We recommend you have enough headsets to cover both early and late shifts to ensure some are always on charge so they’re ready when you need them.
What happens in a store with poor Wi-Fi?
x-hoppers headsets run on DECT technology, so your sound stays crystal clear even when your Wi-Fi signal isn’t the strongest. However, you will need a strong cabled internet connection to run the system, and any managers using the mobile app may have to rely on mobile data if your in-store Wi-Fi signal is weak.
Ready to improve your in-store communication?
Book a free discovery call to discuss your needs, from store associate communication to AI assistance. We’ll help find the solution that works best for your business.
