AI-driven communication for convenience stores

Unite your entire convenience store, from drive-thru to the forecourt, on one convenience store headset system.

x-hoppers sends targeted messages and alerts to the right associate the first time, eliminating extra noise, speeding up response times and keeping your team’s focus on the customer.

Curious how these retail headsets would fit into your stores?

Every store has different needs. Share a few details about your daily operations and our specialists will share what a tailored AI‑driven communications solution would look like across your entire estate.

Book a discovery call today

Features that power every shift

89%

say associates have to step away from customers just to use store systems

47%

have no real-time visibility of what’s happening on the sales floor

79%

say staff spend too long staring at screens instead of serving customers

58%

have no documented connected store strategy compared to the 44% retail average

Source: The state of the connected store 2026, x-hoppers

One system, from the pump to the register

Link kitchen staff, checkout teams and forecourt attendants seamlessly on one wearable system.

Send notifications, calls and messages to specific departments or individuals, reducing noise and ensuring the right people answer the first time.

Empower associates with access to real-time information, so they can process returns, troubleshoot fuel pump errors and answer customer questions without searching for help.

Encourage associates to keep their eyes up and on the customer with wearable, screen‑free smart headsets.

Discover the success story

5.0

The security aspect was a major driver for us. Having the headsets isn’t just about answering questions; it’s about making sure our team feels safe. If someone is stocking the back room or if there’s a situation at the pumps, my team can call for help discreetly and instantly. That peace of mind is invaluable.

Scott Sibbet

VP Retail Operations at Gas King Oil Co Ltd

Connect your drive-thru to the rest of the store

Your drive-thru isn’t a separate unit. With x-hoppers, associates working in the kitchen and the front counter can collaborate seamlessly without hearing everything.

Multiple channels or one — you decide

Thanks to targeted notifications and one-to-one calling, you can have everyone on the same broadcast channel without overloading associates in store. But since there’s no limit to the number of channels you can have, you can provide a specific channel for each of your teams. When they want to switch, all they need to do is ask the AI assistant, with no need to memorize codes or learn complex button presses. The best solution? Whichever works best for your stores.

A drive-thru headset system to one intuitive system

Whether your drive-thru associates are speaking to customers, the kitchen or checkouts, they can do it all on one convenience store communication system, reducing silos and ensuring staff only need a headset — no extra phones or radios required.

Upselling support

Schedule reminders for promotions and high-margin add-ons, to ensure everyone receives the same updates to reach your sales goals. And with x-hoppers’s detailed communication data and analytics, you can check transcriptions and see exactly who struggles with upselling or has knowledge gaps, helping you provide data-backed coaching to build a stellar team that drives drive-thru sales.

Catching the daily tasks that often fall through the cracks

Food safety and markdown windows

A sudden rush can cause even the best employees to lose track of time. With scheduled reminders, staff can stay on top of hot food counters and best-by dates, reducing food waste and ensuring food safety compliance.

Supporting deliveries and self-checkouts

Associates can’t be everywhere at once, but thanks to QR-code-based smart call points and powerful POS integrations, your employees know the second a delivery driver has arrived or a customer needs help with an age check, reducing wait times and ensuring stock is handled correctly in store.

Repairing technical faults

Whether it’s a faulty cooler, pump or coffee machine, the longer your in-store devices are down, the more money you lose. Luckily, with x-hoppers, not only can your staff receive notifications from integrated smart devices the moment a problem is detected, but the agentic AI assistant can also prompt them to contact the correct maintenance team or even create a ticket itself. And for smaller issues, it can walk your associates through troubleshooting step-by-step, helping to ensure your coffee machine and hot dog rollers are back up and running in no time.

Store security

Even with the best systems, alerts and notifications can get lost on a digital dashboard or shared with the whole store. With x-hoppers:

All alerts are sent discreetly in ear to the correct team
Potential thieves can’t pick up any radio chatter
Lone workers can call for help without having to reach for a panic button or phone
Stores can share information, reducing repeat incidents at multiple locations
Every alert is logged, helping teams identify patterns instead of just isolated incidents

Don’t just take our word for it

5.0

“We needed a way to improve communication and task management for our associates, without relying on personal cell phones or the cost of providing tablets to every team member. It was also important that our staff could stay on the sales floor rather than in the back office. After evaluating several headset technologies, x-hoppers stood out for its automated messaging, ease of integration with our existing systems, communication capabilities and AI functionality. The QR code feature for customer assistance has also helped us improve customer service and responsiveness.”

Paul Nicholson

Vice President IT, Tri Star Energy

Not ready for a chat? Check out our research.

Always on, always connected. Download our full c-store report to see how smart in-store communications boost operational speed and how to close the 47% visibility gap on your sales floor. Free to download, no sales call attached.

Frequently asked questions

How long does installation take in a live store?

x-hoppers is designed for quick deployment and onboarding, with headsets and the platform going live on the same day once the base stations are installed.

Does the signal cover the forecourt and the pumps?

Yes. Base stations can be placed outside as well as inside the store, ensuring you have reliable coverage over the entire site.

Will it work with our POS and existing phone system?

x-hoppers has open APIs and over 500 ready-to-go integrations, making it compatible with a wide variety of POS systems. As for phone systems, x-hoppers has its own in-built telephone system but can also integrate with any traditional (copper-wire) or digital telephone system.

How many headsets does a single site need?

It depends on the number of people on site per shift. We recommend you have enough headsets to cover both early and late shifts to ensure some are always on charge so they’re ready when you need them.

How does a multi-site rollout work?

Each site will need separate cabling, but the system itself is the same across different sites. You can add as many stores as needed when you need them, without any concerns about compatibility or ability to connect to the other stores.

Ready to improve your in-store communication?

Book a free discovery call to discuss your needs, from drive-thru headsets to a complete convenience store communication system. We’ll help find the solution that works best for your business.