Welcome to x-hoppers!
Let's build your connected store
Congratulations on taking the first step toward a smarter, more efficient retail operation. We’re thrilled to have you on board and can’t wait to help you connect your teams, train them faster and serve every customer smarter.
This page is your central hub for getting started. From our handy installation guide to how-to videos, you’ll find everything you need for a smooth and successful launch below.
Your success toolkit
We’ve designed our guides to be clear, simple and tailored to your needs. Whether you’re setting up the system for the first time or training your team, you’ll find everything you need right here.
Installation guide
Your complete step-by-step guide to getting the x‑hoppers hardware set up, connected and ready to go in your store.
User guide
The perfect resource for store managers and team leaders. Dive deeper into every feature, from transferring calls to using the AI assistant and learn how to get the most out of your system.
Quick guide
This is the two-pager you’ll want to print for the breakroom! A simple, visual guide covering the daily functions your frontline team will use most, it’s ideal for quick refreshers.
x-hoppers firewall rules
A technical setup guide listing the firewall ports, domains and network access required for x‑hoppers voice, app and analytics services during deployment.
Store readiness checklist for x‑hoppers deployment
A pre-installation checklist covering the infrastructure, connectivity, PoE, cabling and firewall requirements stores need in place before x‑hoppers installation.
See the headsets in action
Sometimes it’s just easier to see it in use. Our how‑to videos are perfect for visual learners and for sharing with your team during training sessions.
Learn how to master the manager apps
From our real‑time analytics to message scheduling, there’s so much more to x‑hoppers than just headsets. These short videos show management teams how the web and mobile apps provide the data and tools they need to support their teams better.
Want to dive deeper?
Check out our extended user documentation for everything you need to know about analytics and other management tools.
Need a hand? We're here to help.
Remember, you’re not alone! Our dedicated support team is here to help you with any technical issues, questions about features or anything else you need to make your x‑hoppers experience a success.
Email us
Call us
When we’re available
- Our local support team is here to help Monday to Friday, from 9 a.m. to 6 p.m. (EST / CET).
- For urgent issues, you can reach us by phone anytime — we're available 24/7.